8 customer experience coordinator jobs found

Product Manager - Release Team (Contract) Location: Remote (UK) The Role Join the Release Team to act as the bridge between development and deployment. You will manage the end-to-end release process for the main app, ensuring updates are delivered smoothly to users worldwide. Key Responsibilities Release Execution: Coordinate weekly routines and main app releases across Web, iOS, and Android. Strategy & Roadmap: Translate product strategy into a viable roadmap and present it effectively. Process Improvement: Optimize and automate the CI/CD pipeline to increase deployment reliability. Problem Solving: Identify root causes of incidents and triage blockers to minimize user impact. AI Innovation: Use AI-driven insights to monitor metrics and predict release risks. Requirements Technical Background: Familiarity with CI/CD, release engineering, and web/mobile development. PM Essentials: Experience in product analysis, user testing, and stakeholder management. Project...

Campaign Manager (Marketing) - 12 Month Contract Location: London (flexible, mostly onsite) Payrate: £300-£350/day (PAYE) We're hiring a Campaign Manager to lead the execution of multi-channel marketing campaigns across European markets. You'll manage end-to-end delivery across owned channels (email, push, onsite), working closely with local teams to ensure campaigns launch on time and perform strongly. This role suits someone who thrives in fast-paced environments, is highly data-driven, and enjoys improving campaign performance through insights and optimisation. Key responsibilities: Execute and manage marketing campaigns across multiple channels Coordinate with local teams on content, targeting and scheduling Monitor campaign performance and optimise in real time Use tools and automation to improve efficiency Ensure quality, accuracy and strong customer experienceRequirements: Strong campaign / lifecycle marketing experience Experience with CRM, analytics and marketing...

Global Implementation Manager £45,000 – £50,000 | Fixed-Term Contract (12 months) | Hybrid, London (2-3 days in office) 25 days holiday plus UK bank holidays, plus your birthday off Private medical insurance with WPA Ethically invested pension, matched up to 5% 6 paid volunteering days per year Life assurance at 4x salary Hours/Days: Option for full time (5 days per week 9am-17:30) or part-time (4 days per week). Salary will be pro-rata for part-time.  About Social Value Portal Social Value Portal is the UK's market leader in Social Value measurement and reporting. Founded in 2014, the platform helps organisations across the public, private, and voluntary sectors measure and maximise the social impact of their work. To date, Social Value Portal has helped unlock over £60 billion in social value across its customer relationships. The business operates a consultancy division alongside its platform and is home to a fast-growing Social Value learning academy. It is now...

Estates Manager - Part-Time - 12 Month FTC - Birmingham Are you an experienced property professional looking for a flexible, part-time role within a highly respected in-house property & estates team? This could be the perfect opportunity for you. The Company: This prestigious and nationally recognised retail business is known for delivering exceptional customer service across its wide-reaching UK portfolio. With nearly 200 properties including retail stores, residential flats, and investment assets, they're looking for a seasoned Estates Manager to support their busy team based in Birmingham, on a part-time basis for a 12 month period. The Role: As Estates Manager, you will report to the Head of Property and play a key role in the strategic and day-to-day management of the company's mixed-use property portfolio. This is a varied role, encompassing asset management, lease advisory, lettings, and landlord & tenant work. You'll also support with budgeting, maintenance...

Do you have excellent customer service experience and seeking a new role? We are currently recruiting for Customer Service Representatives to work for an International organisation in a temporary on-going position. The successful candidate should have excellent customer service skills and be well presented. The role is paying £12.94 per hour and is based in Battersea, just a short walk from Vauxhall station and working hours will be Monday to Friday, 7am-3:30pm on-site. Please ensure you check your travel prior to applying for this role. You will need to go through a strict vetting process that can take a few months to come through, so a start date will be agreed after clearance is passed the role could also go into a standby phase as the team is at capacity and candidates must be able to commit fully if successful after interview. Responsibilities: Coordinate the lines of applicants on site into half-hour time blocks, according to the time of their appointment. Separate...

IT Manager - Outside IR35 Location: London (hybrid) VIQU IT has a customer who are seeking an experienced IT Manager to support day-to-day IT operations during a critical period of business change, including a multi-company merger. This is a hands-on position suited to someone already operating at IT Manager level, who can step in and take ownership from day one. IT Manager role Key Responsibilities: Act as the main liaison between internal stakeholders and external IT service providers (MSPs) Manage business-as-usual (BAU) IT operations across global offices Own and drive ongoing IT projects, ensuring delivery and stakeholder alignment Handle escalations, approvals, and issue resolution across IT services Coordinate with end users, managing expectations and resolving issues efficiently Execute IT policies and ensure operational compliance IT Manager skills/experience required: Proven experience in an IT Manager role Strong background working with Managed Service Providers...

Senior Project Manager - Customer Service & Case Management Transformation Location: Durrington, West Sussex Day Rate: £650-£750 per day (Inside IR35) Contract: 6 months initially, scope for up to 2 years - hybrid working arrangements Start Date: ASAP We are seeking an experienced Senior Project Manager to lead the delivery of major case management and customer service transformation programmes. This is a pivotal role focused on improving customer journeys, enhancing operational efficiency, and ensuring regulatory compliance through the implementation of modern case management platforms, workflow automation and data‑driven service processes. The ideal candidate will have deep expertise in customer service transformation within regulated environments, strong leadership across business and technical teams, and a proven track record of delivering complex digital change programmes. Key Responsibilities Programme & Delivery Leadership Lead end-to-end delivery of case...

Our client is a leading provider of commercial Business Centres in the Southeast with excellent customer service, transparency and flexibility at the heart of the company values. The company offer high quality flexible workspace and support services to a diverse community of small and growing businesses. They are seeking a proactive and organised Deputy Centre Manager on a 2-year fixed contract to support the Centre Manager in the smooth running of their busy business centre due to major refurbishment works that are taking place. The successful candidate will play a key role in ensuring the smooth day-to-day running of the centre, minimising disruption to clients and ensuring effective coordination and communication with contractors and customers throughout the project. Your role: * To support/deputise the Centre Manager with day-to-day operations and overall site management. * Ensure robust Health & Safety and Fire Safety procedures are maintained * To conduct viewings...