2 customer service executive jobs found

Support for Project Management NATO Contract Brussels/Hybrid (80% on-site) 9 Month Initial Statement of Work (€(Apply online only) per sprint) Must already have a NATO Secret Clearance iO Associates has partnered with a Prime Consulting client on a NATO project in Brussels. Supporting NATO, we are seeing a Project Manager to join the journey of NATO's Modernisation of IT services. This will be conducted by leveraging the public cloud (Microsoft Azure, M365 and Amazon AWS), delivering managed, protected. Role responsibilities will cover: Resource & Schedule Support: Maintain project schedules, update resource plans, coordinate with resource managers, and track milestones. Documentation Management: Keep project documents organized, current, and compliant with governance standards; support knowledge‑management materials. Issue & Risk Tracking: Maintain accurate issue and risk registers. Meeting Support: Organize meetings, prepare agendas, take notes, and track...

Senior Service Delivery Manager - £650 per day - Inside IR35 - Hybrid working from Manchester or Derby - 6 Months initial contract. Our client, a globally establish engineering organisation, is looking for an experienced Senior Service Delivery Manager to lead the strategic and operational delivery of IT services across their organisation. This is a senior leadership role with accountability for service performance, resilience, governance, and continuous improvement. You'll ensure IT services consistently meet business needs, enable digital transformation, and deliver an excellent user experience. Working closely with senior stakeholders and external partners, you'll shape service strategy, drive operational excellence, and embed a high-performance, customer-centric service culture. Key responsibilities - Own and lead the IT service delivery strategy, ensuring alignment with business and digital transformation goals Establish and maintain strong service governance...