17 customer service officer jobs found

Order Management Supervisor Location: Hybrid (3 days in office) Temporary: 12 months Hours: Full-time, 37.5 hrs/week We are recruiting an experienced Customer Order Management Specialist to oversee the end-to-end order lifecycle for key customer accounts. You will be the single point of contact for order enquiries, ensuring timely fulfilment, exceptional service, and seamless coordination across internal teams. What you'll do: Lead and support a small team to deliver excellent customer service Oversee the full order lifecycle: entry, modifications, invoicing, credits/debits, and logistics documentation Interpret complex customer specifications and configure orders accurately using Level 1 Bills of Material and technical options Liaise with Engineering, Product Planning, Purchasing, and Production to ensure correct specifications and availability Submit Engineering Change Requests for new or non-configurable specifications Act as central contact for customer queries, providing...

Payroll Manager – Hull – Up to £40,000 Chase & Holland are proud to be supporting a large, well-established organisation in Hull who are seeking an experienced and motivated Payroll Manager to lead the delivery of a high-quality, compliant and efficient payroll service across the organisation and its subsidiaries. This role will operate on a full-time, temporary basis for a minimum of 10 weeks. This is an excellent opportunity for a payroll professional who thrives in a customer-focused environment and is passionate about accuracy, compliance and continuous improvement. As Payroll Manager, you will take full responsibility for the day-to-day management of the payroll function, ensuring all payments are processed accurately and on time, and in line with statutory regulations and internal policies. You will play a key role in maintaining the integrity, security and ongoing development of payroll systems and processes. Benefits: Hybrid working and flexibility on...

Service Delivery Manager - Interim Position with Leading Social Housing DLO Location: Bracknell (Hybrid - 3 days office, 2 days home) Rate: Negotiable Contract Type: Interim Reed is partnering with a leading social housing DLO to recruit an interim Service Delivery Manager. Based in Bracknell, this role offers a hybrid working model and presents a significant opportunity for a skilled professional to influence operations within the housing sector. Overall Responsibility: The Service Delivery Manager will report to the Head of Service Delivery and is responsible for managing the day-to-day delivery of all repairs and maintenance activities within the designated geographical area. This includes responsive repairs, voids, gas, and planned works & services. The role demands a proactive approach to maintaining and enhancing operational performance, ensuring the delivery of high-quality service to customers, and managing a team to achieve these goals. Key Responsibilities and...

We are working with a public sector organisation seeking an experienced Head of Office Estates to join them on an interim basis. This is a key leadership position responsible for overseeing the organisation's office estate, ensuring full compliance with statutory obligations, and delivering a high‑quality, customer‑focused estates service. This assignment offers the opportunity to lead a small, dedicated team and drive the effective management of a diverse property portfolio. Experience on both landlord and tenant side is essential, with strong capability in lease management, negotiation, and estates strategy. The Role As Head of Office Estates, you will be responsible for the operational management of the organisation's Office Estates team and the ongoing maintenance of the office estate. You will ensure legal, statutory, and financial responsibilities are fully met while delivering an excellent service to internal stakeholders and external tenants. Key Responsibilities Lead,...

Job Title: PMO Manager Location: Edinburgh, 2 days per week onsite Remuneration: Up to £600.00 per day Contract Details: Fixed Term Contract, 6 months Responsibilities: Training Development & Delivery: Design engaging training content and run tailored courses to elevate employee performance. Document Preparation: Craft clear, audience-specific materials to communicate effectively across diverse groups. Stakeholder Engagement: Identify stakeholder needs and foster communication to ensure alignment and support. Financial Management & Control: Monitor budgets, track variances, and report to senior management for informed decision-making. Project Governance: Define roles and ensure project compliance with organizational processes for smooth execution. Data Collection & Analysis: Conduct thorough research to highlight key themes and trends that drive project success. Insights & Reporting: Contribute to impactful data and analytics reports that guide strategic...

Subcontracts Manager Contractor – Space / Aerospace Contract | 6 months | Inside IR35 | Guildford Rate negotiable and dependent on experience (This roles sits inside IR35) Role Description Reporting to the Head of Supply Chain and working with the Subcontracts team, where you will be responsible for managing all aspects of subcontract management. From collaborating with engineering teams to define initial requirements to leading the selection process and negotiating subcontracts, your role will be integral in ensuring successful project execution. You will also oversee the delivery of subcontracted products and services while fostering strategic business relationships with key suppliers. As part of a small, dynamic team of Subcontract Managers, you will contribute across a variety of space missions.   Key Tasks Manage all aspects of subcontracting within assigned projects, including reporting key issues and risks during monthly project reviews. Act as the primary liaison with...

Position: EU Account Manager ( Maternity Cover for 12 months) Based: Haddenham, United Kingdom Salary: Competitive + Benefits We are currently looking for an EU Account Manager to join us at our EMEA Headquarters. This role will fully develop, implement and commercially manage key accounts within our Flavour Solutions Business. Do you have proven knowledge and experience as a National Account Manager? Do you find yourself well in a fast paced, dynamic work environment? If so, you might be the person we are looking for! Our growth starts with yours. MAIN RESPONSIBILITIES * Full P&L and KPI accountability for customer accounts * Driving and delivering customer marketing programs leveraging our brands through their businesses * Cross-Functional team ownership, accountability and behaviour setting. * Maintain a value-added service to ensure successful customer relationships. CANDIDATE PROFILE * Commercial experience within branded or own label food preferred *...

Warehouse Operations Supervisor Location: Taunton, Somerset Hours: Monday–Friday, 9am–5pm Contract: Permanent/temp to perm Transport: Must drive – no public transport available to site Interaction Recruitment are seeking a Warehouse Operations Supervisor to join a successful operation based on the outskirts of Taunton. This is a hands‑on role acting as the number two to the Warehouse Manager, supporting day‑to‑day operations while helping drive improvements, efficiency and team development. About the Role As the Warehouse Operations Supervisor, you will support the Warehouse Manager with daily operations and take full responsibility in their absence. You’ll help develop the team, champion Health & Food Safety and contribute to ongoing process improvements. Key Responsibilities Team Supervision: Lead, motivate and coordinate warehouse staff to ensure tasks are completed accurately and efficiently. Order Picking: Pick customer orders using a HHT device and prepare pallets...

12-Month FTC (Maternity Cover) £32,000 – £35,000 | Full-Time | Office-Based Are you an experienced Customer Service or Customer Success Manager with strong hands-on expertise in Zendesk? I’m working exclusively on behalf of a well-established, fast-growing organisation seeking a confident and capable Customer Experience Manager to lead their support function during a 12-month maternity cover. This is a fantastic opportunity for someone who thrives in a structured, KPI-driven environment and enjoys improving systems, processes, and team performance. This is a full-time, office-based role, with an ideal start within the next 4–6 weeks to allow for a detailed and structured handover. The Role You will take full ownership of the customer support function, overseeing day-to-day operations while driving continuous improvement through Zendesk reporting and analytics. Key responsibilities include: * Leading and overseeing the Customer Service team to ensure KPI and SLA...

IT Service Delivery Manager 12-month initial contract Based in Gaydon (hybrid working) £33.88ph (Inside IR35) *Applicants MUST have proof of immediate, on-going and valid eligibility, to work full time, and travel within, the UK* About the company I am currently recruiting on behalf of an automotive OEM, based in Gaydon, who are looking for an IT Service Delivery Manager to join their team. Job Description As IT Service Delivery Manager, your main responsibilities will include: Deliver an enterprise IT system that delivers all artefacts required Development of a complete set of the Clients' Customer requirements Responsible for developing and managing the end-to-end plan that delivers Requirements management, enterprise architectures, stakeholder engagement System validation and project management Qualifications/Skills needed: Highly knowledgeable in deployment of enterprise IT systems. Full end to end experience of the software delivery cycle Experience of IT quality...

A Housing Association is currently looking for an Estate Operations Co-ordinator on a temporary to permanent basis. Key responsibilities Provide exceptional on-site management services and ensure timely, responsive support for customers. Complete all Fire Risk Assessment actions promptly, adhering to internal policies. Conduct regular and ad-hoc estate inspections to monitor standards and implement necessary improvements. Manage newsletters and communications to keep residents informed. Recommend enhancements for communal areas and estate services to the Estate Operations Manager. Improve resident satisfaction within budget; identify cost-saving opportunities. Foster strong relationships with contractors, ensuring compliance with contracts and SLAs while managing risks. Oversee maintenance contracts for M&E equipment, ensuring adherence to manufacturer guidelines. Supply high-quality business and performance data to the Estate Operations Manager. Deliver services...

We are seeking an experienced Contracts Manager to join a busy Property Services team on a 3‑month temporary assignment, overseeing the delivery and performance management of responsive repairs, voids, and planned works contracts. This role is ideal for a professional with strong repairs and maintenance operational knowledge, excellent contractor management skills, and the ability to drive service quality and value for money from day one. 🔧 Key Responsibilities * Lead the day‑to‑day contract management of repairs, voids and planned maintenance providers. * Monitor contractor KPIs including quality, timeliness, customer satisfaction and cost control. * Ensure all works meet required standards, contractual obligations and compliance requirements. * Work closely with Surveyors, Property Officers and external suppliers to resolve issues and improve performance. * Manage contractor meetings, performance reviews and escalation processes. * Support the delivery of void...

I am currently working with a housing provider in the Midlands, who are looking to appoint an Interim Operations Manager (Repairs & Voids) to support their property services team. The role will take ownership of the day-to-day delivery of responsive repairs and voids, working closely with existing managers and contractors to improve turnaround times, performance, and customer satisfaction. They’re looking for someone with strong operational leadership experience in repairs and voids who can quickly step in, stabilise services, and drive performance with minimal supervision. Location: Midlands Hybrid: 2-3 days per week in office, remainder from home Contract: Interim Length: 3-6 months (with a strong likelihood of extension) Day rate: £500 They are currently reviewing CVs and interviewing as soon as this week, so please let me know ASAP

Description Our local government clients in Enfield, Greater London, are seeking a Safe & Connected/Out of Hours Customer Service Manager to provide strategic and operational leadership for a complex, high-risk 24/7 service that delivers critical support to residents outside core working hours. The role provides clear accountability for service performance, safeguarding decision-making, escalation pathways and statutory compliance across Safe & Connected and OOH customer services, ensuring that responses are timely, proportionate and consistently high quality. A key requirement of the role is strong analytical capability, using performance data, demand trends, and risk information to inform operational decisions, service planning, and continuous improvement. At the same time, ensuring resources are aligned with areas of greatest need. Responsibilities Responsibility for effective financial management, including budget oversight, forecasting, monitoring expenditure and...

Our client is a leading provider of commercial Business Centres in the Southeast with excellent customer service, transparency and flexibility at the heart of the company values. The company offer high quality flexible workspace and support services to a diverse community of small and growing businesses. They are seeking a proactive and organised Deputy Centre Manager on a 2-year fixed contract to support the Centre Manager in the smooth running of their busy business centre due to major refurbishment works that are taking place. The successful candidate will play a key role in ensuring the smooth day-to-day running of the centre, minimising disruption to clients and ensuring effective coordination and communication with contractors and customers throughout the project. Your role: * To support/deputise the Centre Manager with day-to-day operations and overall site management. * Ensure robust Health & Safety and Fire Safety procedures are maintained * To conduct viewings...

We are seeking an experienced Business Rates Manager to lead and oversee the delivery of our Business Rates service on a remote basis. This role requires strong technical expertise, proven leadership capability and hands-on experience of Civica Open Revenues. The Role You will be responsible for the effective management of the Council’s Business Rates function, ensuring accurate billing, strong collection performance, statutory compliance and high standards of customer service. Working remotely, you will provide professional leadership, performance oversight and technical guidance to the team. Key Responsibilities * Lead and manage the Business Rates service, ensuring the accurate administration of accounts * Maximise collection and recovery in line with legislation and council policy * Provide expert advice on Business Rates legislation, reliefs and exemptions * Oversee recovery processes, including enforcement activity where appropriate *...

Interim Operations Manager – Industry Smart Metering Certain Advantage are recruiting on behalf of our prestigious Utilities client in Milton Keynes for an Operations Manager on a contract basis for 12 months. We’re seeking candidates who can offer demonstrable experience successfully managing multi-functional teams including registration/metering services. Knowledge of Junifer (a Utilities CIS), experience of UK power & gas systems and markets, and B2B industry processes is sought. Suitable candidates will have excellent analytical and problem-solving skills, be effective in the collection and use of data and be able to provide data driven reports and insights to the senior leadership team. We’re also seeking Managers who can demonstrate continuous improvement and new ways of working success stories.   Responsibilities Manage a cross functional team of full time staff to driving performance in achieving A market leading level of metering services, quality, cost and...