23 housing officer jobs found

An excellent opportunity has arisen for an experienced Senior Customer Resolution Officer to join a reputable housing provider in London on a temporary basis. This is a key role responsible for leading the effective management of complaints, enquiries, and compliments, ensuring high standards of service delivery and positive outcomes for residents. You will take ownership of complex and high-risk cases, provide quality assurance across the team, and support the Manager in driving performance, consistency, and learning. The role combines hands-on case management with leadership, coaching, and stakeholder engagement. Rate: £24.50 - £25.50 Working Pattern: Hybrid Location: Greater London Key Responsibilities Lead the delivery of an effective complaints, enquiries, and compliments service, ensuring performance standards and timescales are met. Take responsibility for complex, multi-service complaints and specialist investigations from receipt through to resolution. Draft, review,...

Job Title: Area Housing Manager (Temporary) Function: Neighbourhoods About the Role We are recruiting a temporary Area Housing Manager to deliver high‑quality tenancy and neighbourhood management services across approximately 5,500 general needs homes. Reporting to the Operations Manager - Neighbourhoods, you will manage a team of Housing Officers covering the Plymouth patch, working closely with internal teams and external partners to sustain tenancies, manage risk and improve outcomes for customers and communities. The role is hybrid, based from Exeter, with regular travel across Plymouth. Key Responsibilities Lead and manage a team of Housing Officers to deliver effective tenancy and neighbourhood management Provide visible leadership, supporting performance, engagement and development Oversee tenancy management including ASB, safeguarding, hoarding, domestic abuse, tenancy fraud and unacceptable behaviour Manage risk and ensure compliance with legislation, policy and...

BDS are recruiting a temporary Area Housing Manager to work with a housing association to support with the delivery of high‑quality, customer‑focused tenancy and neighbourhood management services across a dispersed area of around 5,500 general needs homes. The role is predominantly hybrid/office based in Exeter, with regular travel across the Plymouth patch required Main duties include but not limited to; * Lead, manage and motivate a team of Housing Officers to deliver effective tenancy and neighbourhood management services * Provide strong visible leadership, setting clear direction, maintaining a high‑performance culture and supporting staff development * Oversee tenancy management across the area, including tenancy breaches (non‑income/ASB), safeguarding concerns, hoarding, domestic abuse, tenancy fraud and unacceptable behaviour * Actively manage risk, ensuring compliance with internal controls, policies and legal requirements * Resolve customer complaints within...

Pertemps Network Group are delighted to be assisting a reputable housing provider in the search for an experienced and driven Housing Manager to join their Neighbourhood Services Team. This is an exciting opportunity for a strong leader with a proven background in social housing, tenancy management, and neighbourhood services. The successful postholder will oversee a team of Housing Officers and Housing Assistants, ensuring the delivery of a high‑quality, resident‑focused housing management service across local communities. Working Pattern: Fully Site Based Location: London Rate: (Apply online only) Umbrella The Role The Housing Manager will lead and develop a high‑performing team, ensuring excellent service delivery across tenancy management, neighbourhood improvements, ASB casework, voids and lettings, estate inspections, and safeguarding. Key responsibilities include: Leading, motivating, and developing a team of Housing Officers and Assistants to deliver a...

Operations Manager    Location: Cardiff Duration: 6 months (potential for longer term)    Do you believe in the power of compassionate, person-centred support to transform lives? Are you a values driven leader ready to make a lifechanging difference?    BRC are proud to be partnering with a fantastic national charity to recruit an Operation’s Manager for a vital service in Cardiff.    This Support Housing Project is more than a service for young people, it’s a place of safety, stability, and opportunity to shape their own futures. Supporting individuals 16 – 21 yrs who may have experienced homelessness and complex challenges, the service provides tailored, person led support that empowers people to take meaningful steps forward.    As Operations Manager, you will play a pivotal role in shaping the environment, culture, and outcomes of the service. You’ll lead a committed team who are passionate about making a difference, ensuring that every individual accessing the...

Complaints and Information Manager Salary: £26 per hour Location: NW9 4EW- Hybrid, 2 days in the office per week Contract: Temporary for 9-12 months About the Role We are seeking an experienced Complaints and Information Manager to lead our central Complaints and Information Team and support the delivery of an excellent customer experience across our client's business and its subsidiaries. This senior role will shape how complaints, information rights requests, and members' enquiries are managed ensuring fairness, transparency, compliance, and continuous learning across the organisation. If you are a confident leader with strong technical knowledge and a passion for improving services, we would welcome your application. Key Responsibilities Lead Complaints and Members' Enquiries Oversee the end-to-end management of complaints and members' enquiries. Coach and support complaint handlers to ensure high-quality responses. Act as the senior escalation point for complex...

A London Local Authority is seeking an experienced Reviews & Complaints Manager to lead on statutory reviews and complaints within a housing service, reporting into the Allocations Service Manager. You will be managing a team of 3 Complaints Officers and 1 Reviews Officer, with a primary focus on overseeing a high volume of complaints, alongside statutory housing reviews. Ensuring responses are robust, timely and compliant with legislation and corporate standards. Key Requirements Strong experience managing complaints and/or statutory housing reviews Previous experience managing staff within a housing or local authority setting Knowledge of Housing Act legislation (Part VI and VII) Experience responding to stage 1 & 2 complaints, ombudsman enquiries and escalations Ability to produce high-quality, defensible responses within tight deadlines Strong stakeholder management and ability to work across services Experience improving processes, performance and complaint handling...

Customer Success Manager Manchester, Leeds or Slough (Hybrid 2 days a week in office) Competitive + Commission 12 month fixed term contract We are looking for an experienced Customer Success Manager to join IRIS Software Group, supporting our market-leading accountancy software portfolio for a 12 month fixed term contract. As a CSBP, you will act as a trusted advisor to our key customers and strategic service partners, helping them maximise value from their IRIS solutions throughout the entire customer lifecycle. You will play a critical role in onboarding, adoption, retention, and growth, ensuring our customers achieve meaningful outcomes and long-term success. Working within the Customer Success Department, you will collaborate closely with Customer Operations, Sales, Channel teams, and senior leadership to deliver exceptional customer experiences for our most valuable accounts. Key Responsibilities * Manage a portfolio of VIP customers, overseeing all products and...

The starting salary for this role is £ £47,142 per annum, based on a 36 working hour week. Within our Design and Transformation Service, we have two vacancies for Project Managers, which are offered as fixed term contracts to end March 2027. For SCC permanent team members, this role will be a secondment. These roles will work as part of our Delivery team to support the Devolution & Local Government Reorganisation programme - the largest change to the local government landscape in 50 years. Rewards and Benefits 26 days' holiday (prorated for part time staff), rising to 28 days after 2 years' service and 31 days after 5 years' service Annual leave allowance (for bank) or remove for term time Option to buy up to 10 days of additional annual leave An extensive Employee Assistance Programme (EAP) to support health and wellbeing Up to 5 days of carer's leave per year Paternity, adoption and dependents leave A generous local government salary related pension Lifestyle discounts...

Deputy Democratic Services Manager – Central London – Local Authority £31 - £41+ per hour (negotiable depending on experience) Hybrid working available – 2/3 days a week in the office 3 months initial contract – likely to be extended Job Responsibilities: * To assist in leading and managing a team of staff who support the Council's decision making processes, including scrutiny and member development, having regard to legislative requirements and frameworks. * To ensure the Council’s decision making processes and governance are completed in accordance with all statutory requirements; * To deputise for the Democratic Services Manager on all aspects of managing the service as required, and specifically to provide cover for leave; You must have: * Experience of using (modern.gov) committee management system * Experience of working directly within a local authority Benefits of Working with On-Recruitment: * Up to a £250 referral bonus for any successful referrals...

Pay: £36.00-£37.00 per hour Job Description: Job Title: Repairs Supervisor (Social Housing) Location: South London Pay Rate: £37.49 per hour (Umbrella) Contract Type: Temporary to Permanent (via Agency) About the Role: We are currently recruiting for an experienced Repairs Supervisor to join a leading social housing provider in South London. This is a fantastic opportunity to secure a long-term role with the potential to go permanent, working through a reputable agency. You will be responsible for overseeing day-to-day responsive repairs and maintenance operations, ensuring high-quality service delivery to residents while maintaining compliance with relevant standards and regulations. Key Responsibilities: * Supervise and support a team of operatives carrying out responsive repairs and maintenance * Manage workloads, allocate jobs, and monitor performance to meet KPIs and SLAs * Carry out pre- and post-inspections to ensure works are completed to a high standard *...

A central Government authority operating in the defence sector is looking to expand their team with an interim robust Commercial Manager on a contract basis for 6-12 months, hybrid working Location: hybrid working 1-2 days / week in the office in Whittington or Andover Level of Clearance: SC Clearance - candidates holding active SC would benefit of a quicker start date Minimum Requirement: Experienced Commercial Manager, able to work independent & deliver at pace Public sector experience or defence background Good Negotiation skills - lead and manage strategy Experience securing value for money in a non competitive marketWhat you will gain: Amazing rate for great affordability Remote working that you can spend less time travelling and enjoy some time at home Central Government Contract so you can improve prospects for future contracting Interviews will start as soon good candidates are available, if you are interested do not delay the response and forward you updated CV...

Senior Sustainable Design Consultant Location: Manchester, London or Leeds (Hybrid with occasional travel to sites) Salary: £45,000k Join our growing sustainable design team and play a key role in delivering low-carbon, high-performance solutions across some of the UK's most complex and impactful projects. Purpose & Scope of the Role As a Senior Sustainable Design Consultant, you will lead the delivery of technical sustainability and energy modelling services across a diverse portfolio, including property, education, defence and government sectors. Working both independently and collaboratively, you will take ownership of project workstreams, contributing to the development of energy and sustainability strategies that support planning and design outcomes. You will engage directly with clients and multidisciplinary design teams, leading workshops, producing technical assessments, and ensuring projects are delivered on time and within budget. Alongside project delivery, you...

Job Title: Financial Assessment Manager Location: Ealing, West London (W5 2HL), Hybrid Working - 2 days office / 3 days remote Hourly rate £28.60 - £32.03 PAYE / £38.19 - £42.84 Umbrella per hour (depending on experience) Contract Length: 3 -month contract (possibility of extension) Working Pattern: Full Time, Monday - Friday, 35 hours ASAP Start About the Role We are seeking an experienced Financial Assessment Manager to lead and develop a large, specialist team responsible for delivering high-quality financial assessments across the council. This includes Housing Benefit, Council Tax Reduction, Local Welfare Assistance and wider financial assessment functions. This is a senior leadership role with responsibility for service delivery, compliance with complex legislation, performance management and continuous improvement. You will work closely with internal and external partners to ensure accurate assessments, protect council funds and support residents-particularly...

Supply Chain Manager Flintshire (60% on site) Inside IR35 6 Month Contract Belcan are currently working with a ministerial department to find a Supply Chain Manager on a 6 month contract. You will be responsible for the delivery of supply chain activities for an agreed range of Inventory and support, key activities contributing to operational success across item data management, customer demand planning, inventory supply planning, supplier management, supply chain performance management and inventory disposals. Regular in-person attendance is required (this is expected to be approximately 60% of your working week) to promote the benefits of face-to-face collaboration alongside flexibility of hours to support work-life balance and business need. Initially, you may be expected to attend more frequently to familiarise yourselves with the site, the team, and your role. What you'll be doing * Responsible for creating and maintaining Item data records onto the client logistic...

The role of Commercial Asset Manager involves overseeing property assets management, focusing on Disposals, Landlord & Tenant within the wider Commercial & Education portfolio for the council Client Details The employer is a public sector organisation focused on managing and maintaining a diverse property portfolio. As a medium-sized entity, they play a vital role in delivering efficient property management services to support community needs. Description Manage the performance of a property portfolio to maximise value and efficiency. Develop and implement asset management strategies in line with organisational goals. Conduct property rent reviews and provide recommendations for improvements or disposals. Collaborate with internal teams and external stakeholders to ensure compliance with regulations. Oversee lease agreements, rent reviews, and other property-related contracts. General Landlord & Tenant matters on Commercial buildings & Education buildings...

Team Manager - Supported Living Location: South East London Salary: £33K - £35K depending on experience Contract: Fixed Term - 11 Months Hours: 37.5 per week A great opportunity has become available for an experienced Team Manager to lead supported living services for adults with learning disabilities. You'll oversee a number of services, working alongside Support Workers and another Team Manager to ensure high‑quality, person‑centred support. Key Responsibilities Lead, coach and mentor support staff Hold regular supervisions, team meetings and development reviews Promote person‑centred practice and community inclusion Oversee risk management and individual support plans Complete required reports and administrative tasks using digital systems About You Experience supporting people with learning disabilities Confident in leading or supervising care teams Passionate about empowering people to make choices and live independently Strong understanding of challenges faced by...

A London Local Authority is seeking an experienced Allocations Service Manager to lead a busy housing allocations function, reporting into senior housing leadership. Managing 2 Allocations Team Managers, a Homelessness Team Manager and a Reviews and Complaints Manager (with a total team of 23), overseeing the delivery of an effective and compliant allocations service. Ensuring housing registers and nominations are managed in line with legislation and policy, while driving service performance and improvement. Key Requirements Strong experience managing allocations services within a local authority Knowledge of Housing Act 1996 Part VI and allocations policy Experience overseeing homelessness pathways and nominations (Part VII desirable) Previous experience managing managers and large teams Ability to drive performance, service improvement and operational delivery Strong stakeholder management across housing needs, homelessness and wider services Experience with reviews / appeals...

A London Local Authority is seeking an experienced Domestic Abuse Specialist Team Manager to lead a team of 4 within a housing options / homelessness service. You will be overseeing complex domestic abuse cases, ensuring legally sound Part VII / HRA decisions, and driving a trauma-informed, victim-centred approach to homelessness prevention and relief. Key Requirements Strong background in domestic abuse within housing options / homelessness Experience managing staff and high-risk caseloads Knowledge of Housing Act 1996, HRA 2017, safeguarding and MARAC Experience working towards or within DAHA accreditation standards Understanding of safe accommodation duties and pathways for survivors Ability to make and review robust homelessness decisions Strong partnership working with IDVAs, refuges and external agenciesDetails London (2-3 days in office) £300-£400 per day 6-month initial contractInterested? Get in touch with (url removed) for more details

Senior Agile Delivery Manager Location: Newcastle, Leeds, or Birmingham (Minimum 60% Office Attendance Required) Role Overview The Senior Agile Delivery Manager is a technical delivery leader responsible for the hands-on delivery of software within a modern engineering environment. This is not a purely administrative role; you will be embedded with engineering teams, navigating technical trade-offs, and driving the end-to-back software development lifecycle. Key Responsibilities 1. Hands-on Agile Delivery Team Leadership: Act as Scrum Master / Delivery Manager for software engineering teams on a day-to-day basis. Ceremony Management: Lead high-impact sprint planning, daily stand-ups, reviews, and retrospectives. Flow Optimization: Actively remove blockers, manage scope, and maintain delivery momentum across sustained periods of active build. 2. Technical Engagement & Engineering Quality Direct Collaboration: Work alongside developers, testers, and DevOps engineers to...