5 housing options officer jobs found

Senior Sustainable Design Consultant Location: Manchester, London or Leeds (Hybrid with occasional travel to sites) Salary: £45,000k Join our growing sustainable design team and play a key role in delivering low-carbon, high-performance solutions across some of the UK's most complex and impactful projects. Purpose & Scope of the Role As a Senior Sustainable Design Consultant, you will lead the delivery of technical sustainability and energy modelling services across a diverse portfolio, including property, education, defence and government sectors. Working both independently and collaboratively, you will take ownership of project workstreams, contributing to the development of energy and sustainability strategies that support planning and design outcomes. You will engage directly with clients and multidisciplinary design teams, leading workshops, producing technical assessments, and ensuring projects are delivered on time and within budget. Alongside project delivery, you...

Job Title: Financial Assessment Manager Location: Ealing, West London (W5 2HL), Hybrid Working - 2 days office / 3 days remote Hourly rate £28.60 - £32.03 PAYE / £38.19 - £42.84 Umbrella per hour (depending on experience) Contract Length: 3 -month contract (possibility of extension) Working Pattern: Full Time, Monday - Friday, 35 hours ASAP Start About the Role We are seeking an experienced Financial Assessment Manager to lead and develop a large, specialist team responsible for delivering high-quality financial assessments across the council. This includes Housing Benefit, Council Tax Reduction, Local Welfare Assistance and wider financial assessment functions. This is a senior leadership role with responsibility for service delivery, compliance with complex legislation, performance management and continuous improvement. You will work closely with internal and external partners to ensure accurate assessments, protect council funds and support residents-particularly...

An excellent opportunity has arisen for an experienced Senior Customer Resolution Officer to join a reputable housing provider in London on a temporary basis. This is a key role responsible for leading the effective management of complaints, enquiries, and compliments, ensuring high standards of service delivery and positive outcomes for residents. You will take ownership of complex and high-risk cases, provide quality assurance across the team, and support the Manager in driving performance, consistency, and learning. The role combines hands-on case management with leadership, coaching, and stakeholder engagement. Rate: £24.50 - £25.50 Working Pattern: Hybrid Location: Greater London Key Responsibilities Lead the delivery of an effective complaints, enquiries, and compliments service, ensuring performance standards and timescales are met. Take responsibility for complex, multi-service complaints and specialist investigations from receipt through to resolution. Draft, review,...

A London Local Authority is seeking an experienced Domestic Abuse Specialist Team Manager to lead a team of 4 within a housing options / homelessness service. You will be overseeing complex domestic abuse cases, ensuring legally sound Part VII / HRA decisions, and driving a trauma-informed, victim-centred approach to homelessness prevention and relief. Key Requirements Strong background in domestic abuse within housing options / homelessness Experience managing staff and high-risk caseloads Knowledge of Housing Act 1996, HRA 2017, safeguarding and MARAC Experience working towards or within DAHA accreditation standards Understanding of safe accommodation duties and pathways for survivors Ability to make and review robust homelessness decisions Strong partnership working with IDVAs, refuges and external agenciesDetails London (2-3 days in office) £300-£400 per day 6-month initial contractInterested? Get in touch with (url removed) for more details

Join a forward-thinking Housing Association in a pivotal role that will directly shape and enhance the customer experience across the organisation. This Customer Excellence Manager position offers the opportunity to lead meaningful change, champion the customer voice, and drive continuous improvement across services that truly impact people’s lives. This is an exciting opportunity for a Customer Excellence Manager to take ownership of customer journeys, ensuring every interaction is seamless, consistent, and centred around customer needs. Working closely with operational teams, you’ll play a key role in embedding a culture of excellence, ensuring customers feel safe, informed, and valued at every touchpoint. We’d love to hear from individuals with experience as a Customer Experience Manager, Continuous Improvement Manager, Service Improvement Lead, or those looking to step into a Customer Excellence Manager role—particularly if you’re passionate about delivering high-quality,...