13 housing support officer jobs found

Order Management Supervisor Location: Hybrid (3 days in office) Temporary: 12 months Hours: Full-time, 37.5 hrs/week We are recruiting an experienced Customer Order Management Specialist to oversee the end-to-end order lifecycle for key customer accounts. You will be the single point of contact for order enquiries, ensuring timely fulfilment, exceptional service, and seamless coordination across internal teams. What you'll do: Lead and support a small team to deliver excellent customer service Oversee the full order lifecycle: entry, modifications, invoicing, credits/debits, and logistics documentation Interpret complex customer specifications and configure orders accurately using Level 1 Bills of Material and technical options Liaise with Engineering, Product Planning, Purchasing, and Production to ensure correct specifications and availability Submit Engineering Change Requests for new or non-configurable specifications Act as central contact for customer queries, providing...

Job Title: Project Manager - Social Housing Project & Improvements Location: Remote (with occasional office visits in Havering) Rate: £26.13 PAYE/Umbrella £34.15 potential would pay more for the right candidate Hours: 18 hours per week (can be split over 2.5 days/3 days or 4 days) Are you a passionate Project Manager ready to take on an exciting new challenge? Our client is seeking a dynamic and organised individual to oversee large-scale, complex technical and digital service projects within the Housing Directorate. If you thrive in a fast-paced environment and have a proven track record in delivering projects on time and within budget, we want to hear from you! Key Responsibilities: Lead and manage project delivery from feasibility to implementation, ensuring alignment with business objectives. Communicate effectively with diverse stakeholders, including senior council officials and technical teams. Develop and maintain project plans, risk assessments, and stakeholder...

Job Title: Project Manager – Northern Futures Salary: £36,849 – £41,234 per annum Hours: 37 hours per week Contract: Fixed Term until 31 March 2027 Location: Lobley Hill Community Centre, Gateshead – Programmes operate across the North East of England. About us Groundwork NE & Cumbria is a long‑established environmental and community charity with over 30 years of experience creating greener, healthier and more resilient places across the region. Our mission centres on Creating Better Places, Improving People’s Prospects, and Promoting Greener Living, helping communities thrive no matter the challenges they face. We deliver hundreds of locally‑led projects each year, including initiatives that support young people into education, training and employment, helping them overcome barriers, build life skills, and reach their full potential. About the role Working closely with the Youth Programmes Manager, you will lead interdisciplinary teams to achieve performance, quality and...

Warehouse Operations Supervisor Location: Taunton, Somerset Hours: Monday–Friday, 9am–5pm Contract: Permanent/temp to perm Transport: Must drive – no public transport available to site Interaction Recruitment are seeking a Warehouse Operations Supervisor to join a successful operation based on the outskirts of Taunton. This is a hands‑on role acting as the number two to the Warehouse Manager, supporting day‑to‑day operations while helping drive improvements, efficiency and team development. About the Role As the Warehouse Operations Supervisor, you will support the Warehouse Manager with daily operations and take full responsibility in their absence. You’ll help develop the team, champion Health & Food Safety and contribute to ongoing process improvements. Key Responsibilities Team Supervision: Lead, motivate and coordinate warehouse staff to ensure tasks are completed accurately and efficiently. Order Picking: Pick customer orders using a HHT device and prepare pallets...

12-Month FTC (Maternity Cover) £32,000 – £35,000 | Full-Time | Office-Based Are you an experienced Customer Service or Customer Success Manager with strong hands-on expertise in Zendesk? I’m working exclusively on behalf of a well-established, fast-growing organisation seeking a confident and capable Customer Experience Manager to lead their support function during a 12-month maternity cover. This is a fantastic opportunity for someone who thrives in a structured, KPI-driven environment and enjoys improving systems, processes, and team performance. This is a full-time, office-based role, with an ideal start within the next 4–6 weeks to allow for a detailed and structured handover. The Role You will take full ownership of the customer support function, overseeing day-to-day operations while driving continuous improvement through Zendesk reporting and analytics. Key responsibilities include: * Leading and overseeing the Customer Service team to ensure KPI and SLA...

Resident Fire Safety Manager - Housing Association Contract North London | Site & Office Based £380-£400 per day Umbrella 3-4 Month Initial Contract (Extension Potential) We're partnering with a well-established housing association in North London to recruit an experienced Resident Fire Safety Manager to lead delivery of their resident-focused fire safety and PEEPs programme across higher and medium-risk residential buildings. This is a leadership role combining complex casework with team oversight, ensuring vulnerable residents have safe, compliant evacuation plans while maintaining strong data governance and performance management. The Role Lead delivery of the Residential PEEPs programme across in-scope buildings Manage and support a team of 4 completing PCFRAs and evacuation plans Deliver your own caseload focused on more complex/high-rise buildings Ensure all residents in scope are assessed and reviewed annually Maintain accurate building and resident safety data...

A Housing Association is currently looking for an Estate Operations Co-ordinator on a temporary to permanent basis. Key responsibilities Provide exceptional on-site management services and ensure timely, responsive support for customers. Complete all Fire Risk Assessment actions promptly, adhering to internal policies. Conduct regular and ad-hoc estate inspections to monitor standards and implement necessary improvements. Manage newsletters and communications to keep residents informed. Recommend enhancements for communal areas and estate services to the Estate Operations Manager. Improve resident satisfaction within budget; identify cost-saving opportunities. Foster strong relationships with contractors, ensuring compliance with contracts and SLAs while managing risks. Oversee maintenance contracts for M&E equipment, ensuring adherence to manufacturer guidelines. Supply high-quality business and performance data to the Estate Operations Manager. Deliver services...

We are seeking an experienced Contracts Manager to join a busy Property Services team on a 3‑month temporary assignment, overseeing the delivery and performance management of responsive repairs, voids, and planned works contracts. This role is ideal for a professional with strong repairs and maintenance operational knowledge, excellent contractor management skills, and the ability to drive service quality and value for money from day one. 🔧 Key Responsibilities * Lead the day‑to‑day contract management of repairs, voids and planned maintenance providers. * Monitor contractor KPIs including quality, timeliness, customer satisfaction and cost control. * Ensure all works meet required standards, contractual obligations and compliance requirements. * Work closely with Surveyors, Property Officers and external suppliers to resolve issues and improve performance. * Manage contractor meetings, performance reviews and escalation processes. * Support the delivery of void...

I am currently working with a housing provider in the Midlands, who are looking to appoint an Interim Operations Manager (Repairs & Voids) to support their property services team. The role will take ownership of the day-to-day delivery of responsive repairs and voids, working closely with existing managers and contractors to improve turnaround times, performance, and customer satisfaction. They’re looking for someone with strong operational leadership experience in repairs and voids who can quickly step in, stabilise services, and drive performance with minimal supervision. Location: Midlands Hybrid: 2-3 days per week in office, remainder from home Contract: Interim Length: 3-6 months (with a strong likelihood of extension) Day rate: £500 They are currently reviewing CVs and interviewing as soon as this week, so please let me know ASAP

Description Our local government clients in Enfield, Greater London, are seeking a Safe & Connected/Out of Hours Customer Service Manager to provide strategic and operational leadership for a complex, high-risk 24/7 service that delivers critical support to residents outside core working hours. The role provides clear accountability for service performance, safeguarding decision-making, escalation pathways and statutory compliance across Safe & Connected and OOH customer services, ensuring that responses are timely, proportionate and consistently high quality. A key requirement of the role is strong analytical capability, using performance data, demand trends, and risk information to inform operational decisions, service planning, and continuous improvement. At the same time, ensuring resources are aligned with areas of greatest need. Responsibilities Responsibility for effective financial management, including budget oversight, forecasting, monitoring expenditure and...

Temporary role 24 hours per week (4 x 6 hour days) Hourly rate circa. £13.80 per hour 100% onsite near Weeton, Preston Immediate startWe are seeking a Bookkeeper & Office Manager, for approximately 6 months, to assist my client with the following: Bookkeeping & Finance Maintain accurate bookkeeping records using Xero & Dext Prepare Raise sales invoices, including updating pay weights and generating self-bills where required. Process supplier invoices and preparing payment runs. Perform bank reconciliations and supplier statement reconciliations, ensuring all balances are accurate and up to date. Assist with month-end tasks as required. Checking and filing VAT returnsPayroll & Timesheet Management Monitor and chase weekly timesheets. Updating Holiday Calendar Prepare and process payroll information, ensuring accuracy and timely submission (Sage payroll).Office Administration General office management duties, including ordering supplies and maintaining a tidy,...

Site Project Manager - Water Infrastructure Location: Thames Valley Region (Swindon Area) Contract Type: Contract with Temp-to-Perm Potential Are you an experienced Site Project Manager looking for your next challenge in the water sector? Or are you currently operating as a Site Manager or Site Agent and ready to take the next step into Project Management? Our client, a leading main contractor within the water industry, is seeking a hands-on Site Project Manager to oversee the day-to-day delivery of water infrastructure schemes. This role would be ideal for someone from a strong Site Manager or Site Agent background who is looking to transition into a more project-focused role with greater commercial and programme responsibility. This is an excellent opportunity to work across a range of water mains and network upgrade projects, supporting the delivery of vital improvements for Thames Water. About the Role As Site Project Manager, you will take ownership of site delivery...

We are seeking an experienced Business Rates Manager to lead and oversee the delivery of our Business Rates service on a remote basis. This role requires strong technical expertise, proven leadership capability and hands-on experience of Civica Open Revenues. The Role You will be responsible for the effective management of the Council’s Business Rates function, ensuring accurate billing, strong collection performance, statutory compliance and high standards of customer service. Working remotely, you will provide professional leadership, performance oversight and technical guidance to the team. Key Responsibilities * Lead and manage the Business Rates service, ensuring the accurate administration of accounts * Maximise collection and recovery in line with legislation and council policy * Provide expert advice on Business Rates legislation, reliefs and exemptions * Oversee recovery processes, including enforcement activity where appropriate *...