Apr 30, 2026
Im recruiting for an experienced Helpdesk Manager to join a leading FM and services provider on a 12‑month fixed‑term contract based in Leeds.
This position is central to the effective running of the planning function across social housing repair contracts. You'll ensure engineers are efficiently scheduled, workloads are balanced, and contractual performance targets are consistently achieved. Where resource levels don't match demand, you'll escalate issues and work collaboratively with operational teams to resolve them.
Key Responsibilities
Lead and manage a team of Planners within the social housing repairs environment
Ensure Planners are fully supported, trained, and meeting daily operational requirements
Oversee holiday and sickness management to maintain service continuity
Conduct monthly 1‑to‑1 performance reviews with each Planner
Liaise with Supervisors and report deviations from agreed plans to the Operations Manager
Record call statistics and carry out weekly and...
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Leeds, West Yorkshire
Contractor