3 customer service administrator jobs found

A growing housing provider in Hertfordshire is seeking a Resident Services Officer to join their collaborative team. This is a chance to make a real impact by supporting residents and ensuring repairs and maintenance services run smoothly. Key Responsibilities * Act as the first point of contact for resident enquiries (phone, email, face‑to‑face, webchat). * Diagnose and schedule repairs using specialist IT systems. * Coordinate works with internal teams and external contractors. * Plan and allocate work for maintenance operatives to ensure efficiency. * Respond to and resolve resident repair complaints. * Process invoices and manage contractor communications. * Support colleagues with resident issues and tenancy processes. What We’re Looking For * Strong customer service skills and excellent communication. * Proven experience in repairs administration or scheduling, ideally within housing or property services. * Good IT skills and ability to learn new systems...

Job Title (Possible): Repairs Planner / Repairs Scheduler  Location: Teddington, TW11 Salary: Day rate to be discussed depending on experience Contract: Temp to perm Hybrid working. Role Purpose: Manage and coordinate repairs service from first customer contact through to job completion. Schedule and allocate routine, planned, and emergency maintenance / repair tasks (internal or via contractors/technicians). Act as the main point of contact for tenants/residents raising repair requests; manage communications, appointments, and updates.  Monitor cases through to resolution, including tracking of job status, follow-ups for complex or long-term repairs, liaising with surveyors or technical teams for escalated cases.  Work with internal teams, repairs/maintenance technicians (e.g. carpenters, trades), subcontractors, suppliers - ensuring jobs are scheduled, materials procured, and compliance with safety/regulations is maintained.  Maintain accurate digital records / case...

One of my local government clients is seeking a motivated and organised Housing Maintenance Administration Officer to join their Housing Maintenance Team. This role is vital in ensuring residents receive efficient, high-quality support with property repairs and housing services. Key Responsibilities: * Provide administrative support to the Housing Maintenance Team * Manage resident enquiries via phone, email, and internal systems * Support the scheduling and coordination of maintenance and repair works * Update records, logs, and databases accurately * Assist in ensuring repairs and service requests are delivered efficiently * Work collaboratively with internal departments and external contractors Requirements: * Strong administrative background, ideally within housing, repairs, or a customer-focused environment * Excellent communication and organisational skills * Ability to manage competing...