2 jobs found in London

Contract: Senior User Researcher Location: Hybrid (UK-based) Contract Type: Contract Day Rate: £500 p/d, Outside IR35 Duration: End of March About the Role Triad Group PLC is looking for an experienced User Researcher to join us on a contract basis, working as part of Triad-led teams across public sector digital transformation projects. You'll also collaborate closely with external partner organisations and stakeholders. This role requires proven experience working in Discovery and Alpha phases, delivering actionable insights that shape user-centred services from the ground up. Key Responsibilities Lead user research activities across Discovery and Alpha. Work collaboratively with Triad consultants, client teams, and partner suppliers. Deliver research that informs service design and technology decisions. Engage with a broad range of users and stakeholders to understand needs and pain points. Translate findings into clear, impactful outputs for multidisciplinary teams....

User Researcher | Outside IR35 | Hybrid | London | ServiceNow | 3 month minimum |   I’m currently supporting a large UK organisation on a major transformation programme. They’re looking for a User Researcher to lead hands‑on research across workflow‑heavy, enterprise ServiceNow journeys (including portals, catalogues, knowledge and automation). The role sits within an agile delivery team and has a strong focus on translating user insight directly into backlog decisions, design improvements and service outcomes. It is a hybrid role but only 1 day per month in London. Requirements Planning and running qualitative and quantitative user research Working closely with Product Owners, BAs, designers and engineers Shaping journeys across ServiceNow modules (ITSM / HRSD / CSM environments) Communicating insight clearly to both technical and senior stakeholders  If this is a role that suits your background available immediately and a role you are interested then apply for this job or...