Apr 03, 2026
Our client is a fast-moving e-commerce business operating at the cutting edge of their sector. A digitally-led retailer with a high-volume, multi-SKU product range and a loyal, growing customer base. They are a genuinely people-first business, with a collaborative culture and a well-established marketing function.
Due to maternity leave, they are now seeking an experienced Head of Retention Marketing to step in and lead the retention function on a fixed term basis. This is a high-impact role covering a close-knit team of six, with responsibility for email, SMS, loyalty, social media, creative and campaigns, all delivered entirely in-house.
THE HEAD OF RETENTION MARKETING ROLE RESPONSIBILITIES WILL INCLUDE:
Leading and managing a team of six across retention, loyalty, email, SMS, social media, creative and campaigns
Owning and evolving the customer retention strategy, with a focus on repeat purchase, loyalty and lifecycle marketing
Analysing customer data to identify engagement...
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CV-Library
Plymouth, UK
Contractor