2 customer liaison officer jobs found

We are recruiting on behalf of a well-established Housing Association for an experienced Repairs Planner to support their busy Repairs & Maintenance team. This is a fast-paced, analytical role where you will optimise operatives’ workloads, monitor performance targets, and ensure responsive repairs are delivered efficiently and on time — helping to maintain high levels of resident satisfaction. The Role: You will use housing management system data to plan, prioritise and adjust work programmes across responsive repairs, voids, planned works and servicing. The role requires agility, strong organisational skills and the ability to anticipate workload pressures while maintaining excellent communication with residents and internal teams. Key Responsibilities of a Repairs Planner: Maximise and balance operatives’ daily workloads to achieve productivity targets Monitor performance, identify risks to target dates, and reprioritise work accordingly Schedule appointments in line...

Job Title: Complex Works Planner (D&M) Location: Hertfordshire (Hybrid) Sector: Social Housing Salary: Upto £25 per hour We are working with a well-established housing association that manages around 6,000 homes across Hertfordshire, Bedfordshire and Buckinghamshire. They are currently looking to appoint a Damp & Mould Planner / Administrator to support their Property Services team in managing and coordinating damp and mould cases across their housing portfolio. This is a key administrative role supporting the effective management of repairs cases and ensuring residents receive clear communication and timely resolutions. The Role The successful candidate will support the management of damp and mould cases from initial report through to completion. You will act as a central point of coordination between residents, internal teams and contractors, ensuring cases are logged accurately, progress is tracked and actions are completed within required timescales. This...