May 10, 2026
About the Role
We are seeking a proactive, highly organised Complaints Coordinator to join our customer‑focused housing association team based in Lancashire. This is a key role with a strong focus on Stage 1 complaints, supporting the service to clear an existing complaints backlog while ensuring residents receive timely, fair, and high‑quality responses.
You will act as the central point of contact for Stage 1 complaints, ensuring residents feel heard, respected, and supported, while working collaboratively with internal teams to deliver effective early resolutions in line with regulatory standards.
Key Responsibilities
* Manage Stage 1 complaints end‑to‑end, from initial receipt through to resolution
* Prioritise and work through a high‑volume complaints backlog, meeting agreed timescales
* Acknowledge, log, track, and update complaints in line with internal policies and regulatory requirements
* Liaise with internal departments to investigate issues thoroughly and obtain...
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CV-Library
United Kingdom
Contractor