Apr 15, 2026
Role: Helpline Advisor
Based: Southall
Rate: £15.50ph PAYE or £20ph umb
Start Date: 1st April 2026
Duration: Temporary for 4-6 weeks while recruiting
Hours: Full-time 35 hours per week Monday – Friday on-site
Our client is looking for a Helpline Advisor to provide high-quality helpline advice, information, practical support, and advocacy in relation to violence against women and girls (VAWG) experienced by Black and minoritised women and girls.
To work alongside the Helpline Coordinator and volunteers to ensure the service is trauma-informed, safe, and effective.
Synopsis of duties:
Support service users affected by VAWG through the helpline, ensuring trauma-informed and high-quality support
Carry out needs and risk assessments and ensure appropriate referrals and signposting
Respond to calls and email enquiries professionally, promptly, and effectively
Maintain accurate and timely records on the case management...
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CV-Library
Southall, UK
Contractor