2 jobs found in Sandwich

Customer Experience Coordinator Temporary £19 Umbrella Kent Hamilton Woods Associates are currently recruiting for a Customer Experience Coordinator to act as the first point of contact for complaints, manage customer feedback and enquiries, and support the delivery of a high-quality customer experience across all service areas. Duties and Responsibilities of the Customer Experience Coordinator: Act as the first point of contact for customer complaints, ensuring they are logged, acknowledged and progressed in line with policy Investigate and resolve low-risk Stage 1 complaints Quality check complaint responses to ensure compliance with internal standards and Housing Ombudsman expectations Manage MP and Councillor enquiries, providing timely and professional responses Follow up on customer feedback and surveys, working with internal teams to resolve issues Identify trends in customer feedback and share insights to support service improvement Communicate with customers across...

Responsive Repairs Coordinators - 12 Month FTC £29,015 Chelmsford Temporary Full-Time We are looking for a Responsive Repairs Coordinator to provide comprehensive end to end coordination and oversight of the service, ensuring Supervisors are effectively supported to deliver timely, compliant repairs. Acting as the central point of control, the role proactively works with contractors and internal teams to prioritise workflows, reduce turnaround times, minimise rent loss, and maintain property standards, while supporting the Operations teams to deliver excellent customer service and meet business objectives. What you'll be doing * Support across the whole team to ensure efficient and effective administrative practices. * Accountable for resolving administrative queries related to the scope of the team. * Develop, manage and maintain an overall schedule of key activities for the team, ensuring that the team remains on track for delivering against the agreed plan –...