7 jobs found in Shirley

The Customer Service Coordinator plays a key role in delivering high‑quality, responsive and customer‑focused services. This position ensures that enquiries, complaints and service requests are handled efficiently, professionally and in line with organisational standards. Experience within local authorities and housing associations is essential, due to the regulatory requirements, resident expectations and the need for accurate, compliant service delivery. Key Responsibilities * Act as the first point of coordination for customer enquiries, ensuring timely, accurate and empathetic responses. * Manage and prioritise high‑volume caseloads, including complex or sensitive issues, ensuring all matters are resolved within agreed KPIs and SLAs. * Maintain accurate and compliant customer records using CRM systems, ensuring full audit readiness. * Support the delivery of statutory and regulatory obligations, including data accuracy, safeguarding...

The Senior Facilities Coordinator will oversee the daily operations of facilities management, ensuring a seamless and efficient environment. This 12-month fixed-term contract role in Birmingham requires expertise in professional services and a proactive, visible approach to problem-solving. Client Details The hiring organisation is a professional services firm with a strong reputation for providing excellent client support. They are committed to maintaining a high standard of facilities management to support their team and clients effectively. Description The Senior Facilities Coordinator will: Manage and coordinate the day-to-day operations of facilities across the Midlands and North offices. Ensure health and safety regulations are met and maintained across the premises. Oversee building maintenance and liaise with contractors for repairs and services. Monitor and manage facilities budgets effectively. Supervise and support facilities staff to achieve operational...

InstaStaff are currently recruiting for a Part Time Market Researcher to join their clients remote team based at various bus, tram and rail depos across Birmingham. As a Part Time Market Researcher,  you will be required to approach people traveling throughout Birmingham on trains, buses and trams, undertaking market research questions, and asking them their views, opinions and feedback on various subjects. You will have experence in market research duties and be confident in approching people and holding a converstaion to gather the information required.  This role will be on an ad hoc basis to suit yourself, we require people across all 7 days of the week, you choose the day you wish to work. The hours of work will be either 8am - 2pm or 1pm - 7pm The duties of the Part Time Market Researcher will include: Working at various transport locations Speaking to people face to face Asking the pubilc questions and completing surverys Gathering information Filling in forms on a...

Job Specification: Fleet Planner - Rail Job Title: Fleet Planner Location: Birmingham Hours: 37 hours per week Shifts: Lates: 11:30 - 19:00 Nights: 19:30 - 07:00Hourly Rates: PAYE: £29.18 Umbrella: £37.34Purpose of the Role The Fleet Planner will be a key member of a four-person team, reporting to the Senior Fleet Maintenance Controller. The role involves planning work distribution across Traincare Centres to optimise resource use and maximise fleet availability. The Fleet Planner ensures the service demands of West Coast Traincare and its customers are met in a safe, cost-effective manner while meeting required quality and performance standards. Key Responsibilities Schedule maintenance exams at Traincare Centres in accordance with set requirements to maintain high fleet availability. Allocate sufficient time for preventative maintenance and repairs, considering Traincare Centre capacity. Prioritise work at Traincare Centres to meet train availability requirements....

Customer Service Planner Based in Halesowen Monday to Friday 8am to 5pm £12.27 per hour Temporary to permanent To excel in this role, you should have excellent scheduling, customer service and organisational skills, be proactive, and have the ability to multitask effectively. Strong communication and IT skills are essential, as you will be frequently interacting with colleagues and using various software applications. If you are looking for an opportunity to work with a fantastic team in a dynamic and fast-paced environment, this is the perfect role for you! Our client offers a supportive and inclusive working culture, where your contributions are valued and recognised. Successful Candidates: Will have previous scheduling experience Experience of dealing with key accounts Excellent attention to detail Be organised Possess excellent IT skills Have great communication skillsThe role: Dealing with both inbound and outbound calls Routing jobs for engineers Scheduling...

Demand & Portfolio Coordinator 11-month contract Based in Gaydon (Hybrid working) £36 per hour (Inside IR35) *Applicants MUST have proof of immediate, on-going and valid eligibility, to work full time, and travel within, the UK* About the company I am currently recruiting on behalf of an automotive OEM, based in Gaydon, who are looking for a Demand & Portfolio Coordinator to join the team. Job Description As Demand & Portfolio Coordinator, your main responsibilities will include: Support the capture, validation, and assessment of digital demand submissions. Contribute to governance forums and demand syncs. Support visibility of the digital portfolio. Act as a reliable partner between demand requestors and delivery teams. Contribute to refining demand and portfolio processes, driving efficiency and consistency. Qualifications/Skills needed Good understanding of digital ecosystems and technical landscapes Ability to recognise digital complexity and highlight...

Would you like to join our leading client who prides themselves on achieving operational excellence? -Do you want to work for one of the World’s most famous Car manufacturers driven by a team of highly competent automotive specialists based in the West Midlands? -Are you experienced in Materials, Planning and Logistics? If your answer is “yes,” we have the perfect job opportunity for you just here.. The Opportunity Due to successful project growth, our leading client, a World recognised and respected Automotive OEM Manufacturer based in rural Warwickshire, are actively seeking an experienced Material Planner to join their highly successful team with immediate effect on a 3-month rolling on-going Contract basis (Inside IR35). On offer to you, is a competitive, albeit negotiable hourly rate, based on relevant experience. The Role As the Material Planner, your role is to schedule and control the supply of components/materials to meet immediate production requirements and forward...