2 jobs found in Swanley

Fawkes & Reece are working with a leading residential developer to recruit a Customer Relations Manager. This is an excellent opportunity to join a high-performing customer care team, leading the customer journey from exchange of contracts through to completion, handover, and aftercare while delivering an exceptional customer experience. Working closely with internal departments including Sales, Construction, Property Management, Concierge, and Aftercare, you will play a key role in ensuring customers receive a seamless, professional service throughout their home-buying journey. Key Responsibilities Lead and manage the customer journey from exchange of contracts through to legal completion, handover, and aftercare. Deliver an outstanding customer experience, ensuring high levels of customer satisfaction throughout the new homes process. Manage and resolve complex customer enquiries, complaints, defects, and escalated issues in partnership with the Aftercare and Construction...

Fawkes & Reece are working with a leading residential developer to recruit a Customer Services Coordinator on a 12-month fixed-term contract. This is a fantastic opportunity to join a busy, customer-focused team, managing the customer journey from exchange of contracts through to completion, handover, and aftercare. Key Responsibilities Manage the customer journey from exchange through to legal completion and handover. Deliver exceptional customer service and build strong relationships with purchasers. Handle customer enquiries, defects, and escalated issues in collaboration with the Aftercare team. Coordinate with Sales, Construction, Property Management, Concierge, and Managing Agents to ensure a seamless customer experience. Maintain accurate customer records using Salesforce or a CRM system. Support resident communications during remediation and major works projects. What We're Looking For Previous customer service experience within residential property, new homes,...