9 complaints officer jobs found

Location: Oldham Salary: £30,370 Reporting to the Housing Management PFI Manager, to support the Neighbourhood Co-ordinator to deliver a range of housing related high quality services to our customers and support the development of strong, sustainable communities. You will initially provide support to the team across all the key aspects of housing management including; management of rent arrears, allocation of homes and ensuring the blocks, schemes, streets and neighbourhoods are well maintained. What you’ll be doing To ensure the re-let time is minimised on all voids and to lead on all aspects of the void management process including tenancy termination visits, interview and shortlisting of potential customers. To ensure that appropriate referencing and verification is undertaken on all allocations and liaising closely with contractors to ensure void works meet our re-let standard. To lead on organising and carrying out annual tenancy visits and ensure any actions or...

Recruitment Coordinator (Part-Time, temporary) Edinburgh | Hybrid 28 hours per week | 20‑week contract £26,388 - £30,308 (pro rata) Overview An established organisation within the education/public sector is looking for an experienced Recruitment Coordinator to join their HR team on a part‑time, 20‑week temporary contract. This role supports the delivery of a professional, efficient, and legally compliant recruitment service, ensuring a positive experience for both candidates and hiring managers. This position offers hybrid working and is based in Edinburgh. Key Responsibilities Provide an efficient and accurate recruitment administration service, supporting end‑to‑end recruitment processes. Liaise with hiring managers to understand requirements and advise on sourcing strategies, advertising channels, and assessment tools. Draft job adverts, set up vacancies on the ATS, advertise across internal and external boards, and manage applicant responses. Coordinate interview...

Despatch Coordinator (Customer Service) – Fixed Term  Location: Corby, Northamptonshire Contract: 12 months Fixed Term contract  Department: Service Reports to: Service Supervisor The Opportunity An exciting opportunity has arisen for a Despatch Coordinator to join a growing, professional organisation within the foodservice equipment sector. This is a key support role within the Service team, focused on delivering exceptional customer service, managing service level agreements, and ensuring engineers are effectively scheduled to meet customer needs. You will play a crucial part in maintaining high service standards while working closely with the Service Supervisor and wider internal teams. The Role As Despatch Coordinator, you will be responsible for the smooth coordination of service operations, ensuring customer SLAs (primarily 24-hour response) are met and communication remains clear and proactive at all times. This role suits someone who is highly organised,...

Retailer Coordinator Location: Bracknell (RG12 1HL) Rate: £17.14 per hour Contract: 3-month rolling contract A well-established organisation based at a head office location in Bracknell is seeking a Retailer Coordinator to join a small, high-performing team on a rolling contract basis. This role offers the opportunity to work in a customer-focused, regulated environment, supporting retailers and customers with vehicle finance applications and related services. Working Pattern and Flexibility Shift rotation between 09:00–17:00 and 10:00–18:00 Option to take a 30-minute lunch across four days, allowing for a 14:00 finish on the fifth day (subject to team coverage) Requirement to work one in every three to four Saturdays Requirement to work one to two bank holidays per year (with a day off in lieu) Hybrid working available, with the option to request up to two days per week working from home, subject to business requirements The Role Working as part of a small but...

Graphic Designer Temp - £17.58 per hour We’re looking for a highly skilled Graphic Designer specialising in learning and training materials to join a Learning Product Team. Working for a leading Professional Membership organisation. With offices close to Charing Cross. Working 35 hours per week. Almost entirely remote working. This is an ongoing temp post. This is a remote-first role focused on turning complex professional development content into clear, instructionally aligned visual assets. You’ll work closely with Learning Product Managers to design graphics that support learning — not marketing — ensuring every visual improves comprehension, reduces cognitive load, and enhances learner engagement across digital and print formats. What You’ll Do: * Translate briefs into effective learning visuals, including: * Instructional diagrams and conceptual graphics * Infographics explaining processes and frameworks * Learning-focused icon systems *...

Role: Customer Care Advisor/Planner Contract: 3 months (possible extension) Location: Oldham, UK Role type: Full-time Working shifts: Monday to Friday (37.5 hours) Client: Equans EQUANS is a global leader in energy services, with nearly 100,000 employees in over 50 countries and an annual turnover of over 17 billion euros. In the UK & Ireland, EQUANS provides FM, regeneration, technical, and energy services, specialising in smart buildings, green mobility, district energy, as well as renewables. EQUANS' 13,500 UK & Ireland employees support the transition to net zero and digital and industrial transformations. EQUANS is a Bouygues group company. Job Summary The role of the Customer Care Advisor/planner is to support the planning and customer service team by handling customer interactions via phone, email and portal activities. Duties include: responding to phone calls and email requests, maintaining customer service records via the CAFM system, planning in operatives...

MMP Consultancy are looking to recruit a Resident Liaison Officer in North West London / Hertfordshire. This will be on a temporary ongoing basis. Umbrella Rate: £30 Per Hour Please note, a full UK Driving Licence & Vehicle requied. Responsibilities: Effectively liaise between residents and contractors to ensure that resident requirements are met and any issues are promptly and suitably addressed. Providing support to any vulnerable residents, you will work with carers and other relevant advocates to ensure that specific needs are taken account of and any issues are resolved to the customer's satisfaction. Build and maintain mutually beneficial relationships, facilitate communications and coordinate activities to streamline operations, public communications, incident response and conflict resolution. Deliver effective resident consultation and engagement, providing assurances at all levels that our buildings are compliant to all legislative requirements. Developing and...

MMP Consultancy are looking to recruit a Resident Liaison Officer in Harlow, Essex. This will be on a 12 month fixed term contract. Please note this position will require you to have a full UK Driving Licence and access to your own vehicle! Responsibilities: Effectively liaise between residents and contractors to ensure that resident requirements are met and any issues are promptly and suitably addressed. Providing support to any vulnerable residents, you will work with carers and other relevant advocates to ensure that specific needs are taken account of and any issues are resolved to the customer's satisfaction. Build and maintain mutually beneficial relationships, facilitate communications and coordinate activities to streamline operations, public communications, incident response and conflict resolution. Deliver effective resident consultation and engagement, providing assurances at all levels that our buildings are compliant to all legislative requirements. Developing and...

Job Title: Customer Service Coordinator (Temporary 3 Months) Location: Mildenhall Hours: Monday to Friday, 9:00am 5:00pm Pay Rate: £13 per hour Overview We are recruiting for a Customer Service Coordinator to join a busy and supportive team in Mildenhall on a 3-month temporary contract. This is a full-time, office-based role suited to someone who is organised, proactive, and confident communicating with customers. Key Responsibilities Acting as the first point of contact for customer enquiries via phone and email Processing orders accurately and efficiently Coordinating with internal departments to ensure timely delivery of products/services Resolving customer queries and complaints in a professional manner Updating and maintaining accurate records on internal systems Supporting the wider team with administrative duties as required Skills & Experience Required Previous experience in a customer service or coordination role Strong communication skills, both written and...