2 customer service advisor jobs found

Longreach Recruitment are hiring a Contact Centre Resource Planning & Forecasting Analyst This is an initial 12 Month Fixed Term Contract position where you’ll be joining a well-established and high performing Contact Centre Resource Planning team that supports a growing operation delivering exceptional service to a fast-growing customer base across voice / email /web /chat channels. We’re seeking interest from contact centre experienced Resource Planners and Forecasters with a demonstrable skillset within Forecasting and Capacity Planning (excel based for creation and ongoing refinement), solid WFM experience (Nice / Verint / Genesys / Calabrio etc) and the ability to create, release and optimise Schedules to meet your predicted demand profile. Location: London Work Type: Hybrid – 1 day per week onsite rest from home. £38’000 - £42’000 (depending on experience) +Broad Benefits Key Role Purpose & Responsibilities * Develop accurate demand forecasts and capacity...

Design Researcher 6 months Location: Newport/ Cardiff/ Bristol/ Manchester - Hybrid Working Pattern: Our work style is hybrid, which involves spending at least two days per week or 40% of our time in the office. If you are based in South Wales or SW England, your base will be our office in Newport. Occasional travel to Newport will be needed if you are based in Manchester. About the role We are looking for an experienced Design Researcher contractor to join our multi disciplinary design team. You will be responsible for leading and delivering research that shapes product and service decisions across the end to end development lifecycle. This role is suited to someone who can hit the ground running, operate with a high degree of autonomy, and confidently influence stakeholders through high quality research and insight. What you'll be doing Work closely with designers, product managers and engineers to identify and prioritise customer problems and define the right research...