Jul 12, 2026
Luxury Online Customer Service Advisor
Hourly Rate: £15ph
Location: Ladbroke Grove, West London (4 days a week in the head office, Friday WFH)
Assignment Length: 4-6 weeks
Hours: 9am-5:30pm
We are seeking a polished and service-driven Luxury Customer Service Advisor to join a prestigious womenswear brand on an initial 4-6 week temporary assignment. This role is essential in delivering an exceptional and personalised client experience. Ensuring every customer interaction reflects the brand's refined aesthetic and commitment to excellence.
Key Responsibilities
Deliver personalised customer experience via email phone and live chat
Manage high volumes of enquiries across multiple inboxes (Outlook, Gorgias), ensuring timely and consistent responses
Act as a brand ambassador with a deep understanding of luxury service standards
Handle customer queries relating to orders, deliveries, returns and aftercare with accuracy and attention to detail
Process refunds across Shopify and...
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CV-Library
West London, London
Contractor