Apr 24, 2026
Longreach Recruitment are hiring a Contact Centre Resource Planning & Forecasting Analyst
This is an initial 12 Month Fixed Term Contract position where you’ll be joining a well-established and high performing Contact Centre Resource Planning team that supports a growing operation delivering exceptional service to a fast-growing customer base across voice / email /web /chat channels.
We’re seeking interest from contact centre experienced Resource Planners and Forecasters with a demonstrable skillset within Forecasting and Capacity Planning (excel based for creation and ongoing refinement), solid WFM experience (Nice / Verint / Genesys / Calabrio etc) and the ability to create, release and optimise Schedules to meet your predicted demand profile.
Location: London
Work Type: Hybrid – 1 day per week onsite rest from home.
£38’000 - £42’000 (depending on experience) +Broad Benefits
Key Role Purpose & Responsibilities
* Develop accurate demand forecasts and capacity...
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London, UK
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