1 jobs found in Glossop

Incident and Problem Management Analyst Location: Warrington – Onsite Start date: ASAP Contractor Rate: £275 to £290 per day inside IR35. Extra pay for on call - hourly rate pro rata Duration: 6 months initially Clearance: Must be SC Cleared / SC eligible Role Summary Our client is seeking an experienced Incident & Problem Management Analyst to coordinate incident resolution, drive problem investigations, and support continuous service improvement within a complex IT infrastructure environment. You will apply strong ITIL expertise, lead bridge calls, manage stakeholder communications, ensure SLA compliance, and maintain high‑quality BAU delivery. Key Responsibilities * Act as the main contact for all Incident & Problem Records. * Monitor SLAs, drive incident reviews, and ensure accurate closure. * Lead and chair major incident bridge calls. * Guide Incident Process Coordinators and collaborate with SIAM, ITSM, Service Desk, and business teams. * Manage full major...