2 jobs found in Andover

Service Desk Analyst + DV Cleared role + £400 per day Inside + Onsite role - Bath based Key Skills: + Experienced Service Desk + DV Cleared The Role: We are seeking an experienced Senior Service Desk Analyst to provide advanced technical support, mentor junior team members, and help drive continual service improvement across the IT support function. This role serves as a key escalation point for complex incidents, ensures high-quality customer service, and contributes to the stability and performance of end-user technology services. The ideal candidate combines strong technical troubleshooting skills with leadership ability, customer focus, and a solid understanding of IT service management best practices. Key Duties and Responsibilities Provide 1st line support where required, supporting customers users with first time fixes and account creations Assist with configuration and development of ITSM tools such as Jira Service Management, Remedy, and chat services such as...

Technical Author 6-month contract Christchurch – Dorset (3 days a week onsite, 2 remote)   Certain Advantage are hiring for a Technical Author. We’re working with a global engineering and professional-services company that provides technology, infrastructure, defence, and mission-support solutions for governments and industries worldwide.   Role Overview: The role will be working as part of a small technical documentation team on a wide-area military communications system. The role requires the production, amendment, and management of technical documentation outputs to support the development, operation, and maintenance of the system.  Responsibilities Request, gather and assess the required source logistic information from equipment suppliers to inform the required technical publications. Undertake Maintenance Task Analysis (MTA) on electronic computing and communication systems including an array of radios and masts. Author Data modules from the MTA and other publications...