3 jobs found in Burgess Hill

1st Line Support Engineer: 1st Line Support – 12 - Month Contract - Crawley VIQU have been approached by a customer who are seeking a 1st Line Support contractor to provide some additional BAU support for their internal staff. The successful 1st Line Support will have solid previous experience in IT Support within a Microsoft environment and will be committed to delivering excellent customer service. The role: This role will involve managing and escalating support tickets mainly focused on Hardware issues, as well as handling Software and breakfix issues. This role involves working with external clients also so communication skills and a focus on customer service is paramount. Key skills & responsibilities for the First Line Support: 1st Line / Service Desk / Customer Support – in a Windows / Microsoft environment: SharePoint Windows 10 Office 365 Active Directory Azure Intune Experience supporting with face-to-face IT support Triaging tickets and escalating to...

IT Service Desk Analyst (1st Line) Provide first-line support to internal users across multiple sites, following Service Desk procedures and SLAs. Key Responsibilities * Act as the first point of contact for technical incidents and queries via phone, email, remote tools, and walk-ins * Log, update, and manage tickets accurately in the Service Desk system * Investigate issues using standard troubleshooting techniques, resolving where possible or escalating when required * Monitor Service Desk phones and inboxes, ensuring timely responses * Develop and maintain simple procedures for common issues (“quick wins”) * Review escalated tickets to ensure SLA compliance * Support general IT administration, including documentation and procurement * Carry out other tasks as directed by IT management Essential Requirements Qualifications * Diploma or NVQ in IT or a related subject (desirable, not essential) * Awareness of ITIL or similar frameworks is an...

Corporate Communications Lead Interim 4 or 5 days a week hybrid 3 months. We require an interim Corporate Communications Lead to become a vital ambassador for the UK's largest free-to-view TV platforms. In this role, you will craft compelling narratives, elevate our corporate profile, and champion the crucial role of changing role of free TV in the UK's media landscape. If you thrive in a collaborative environment and have a talent for impactful storytelling, this is your chance to make a meaningful difference. You will need to have proven experience in corporate communications, within the broadcast media sector and have outstanding writing, speaking, and presenting skills, with the ability to tailor messages for diverse audiences. A flair for storytelling and creative content development across digital and social media channels (LinkedIn). Work with the Consumer Marketing on campaigns and messages. Media relations and briefing the C 'suite around speaking engagements. You will...