Dec 28, 2025
Complaints Data Analyst
Housing Association | 3-Month Rolling Contract | Hybrid (2 Days Onsite - Hammersmith)
£28.49 per hour (Umbrella) | 35 hours per week
A leading Housing Association is seeking a highly skilled Complaints Data Analyst to deliver data-driven insights that improve our complaints service. This analytical role focuses on performance reporting, trend analysis, and supporting root cause investigations to drive smarter, data-led decision making.
Role Overview
You will analyse complaints performance, produce high-quality reports and dashboards, and identify key trends to support service improvement. Working closely with the Root Cause Lead and senior stakeholders, you will ensure accurate data, meaningful insights, and high-quality reporting across the complaints function.
Key Responsibilities
Monitor and report on team and individual performance against complaints KPIs.
Produce insightful reports on complaint volumes, outcomes, response times, compensation,...
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CV-Library
London, UK
Contractor