2 housing support worker jobs found

IT Service Desk Analyst (1st Line) Provide first-line support to internal users across multiple sites, following Service Desk procedures and SLAs. Key Responsibilities * Act as the first point of contact for technical incidents and queries via phone, email, remote tools, and walk-ins * Log, update, and manage tickets accurately in the Service Desk system * Investigate issues using standard troubleshooting techniques, resolving where possible or escalating when required * Monitor Service Desk phones and inboxes, ensuring timely responses * Develop and maintain simple procedures for common issues (“quick wins”) * Review escalated tickets to ensure SLA compliance * Support general IT administration, including documentation and procurement * Carry out other tasks as directed by IT management Essential Requirements Qualifications * Diploma or NVQ in IT or a related subject (desirable, not essential) * Awareness of ITIL or similar frameworks is an...

Experienced AV Installation / Commissioning Engineer Location: Manchester City Centre Contract: 1–2-year contract, with potential to become a permanent role Salary: Circa £35,000–£38,000 per annum, with potential flexibility for candidates with an extended skill set We are recruiting for an experienced AV Installation / Commissioning Engineer to support large-scale projects, working primarily on-site in Manchester City Centre. This is an excellent opportunity for a skilled AV professional with strong installation, commissioning and testing experience to join a busy project environment on a long-term contract basis. The Role As an AV Installation / Commissioning Engineer, you will be involved in the delivery of large AV projects, carrying out first and second fix installation work, structured cabling, testing, commissioning and quality checks. You will work from schematics and support the successful installation and handover of a range of AV systems and equipment. Key...