Dec 17, 2025
IT Support Analyst - 1st & 2nd Line Support
12 Month Fixed Term Contract - possible conversion to a Permanent role
£38k - £40k + 14% Bonus
📍 Location: Hybrid - Hounslow - 4 Days Onsite
Must be Eligible to work in the UK - Cannot provide sponsorship
Leading global manufacturer is seeking to secure an IT Helpdesk Support Analyst. The role will focus on providing 1st Line & 2nd Line IT Support. Will act as the First Point of Contact for IT Support issues - so must be happy to manage 1st Line & 2nd Line Tickets. Will support approximately 700 end users across UK, Ireland & Netherlands.
Role:
1st & 2nd Line Support experience - diagnosing issues & delivering effective resolutions.
Support users across the - UK, Ireland & Netherlands.
Provide IT Support via phone, email, face-to-face & remote tools.
IT Service Delivery, Systems Support & IT Project-based work.
Log, prioritise & manage Incidents & Requests in ServiceNow....
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Unknown Status
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CV-Library
United Kingdom
Contractor