1 admin clerical jobs found in Epsom

IT Service Desk Analyst (1st Line) Provide first-line support to internal users across multiple sites, following Service Desk procedures and SLAs. Key Responsibilities * Act as the first point of contact for technical incidents and queries via phone, email, remote tools, and walk-ins * Log, update, and manage tickets accurately in the Service Desk system * Investigate issues using standard troubleshooting techniques, resolving where possible or escalating when required * Monitor Service Desk phones and inboxes, ensuring timely responses * Develop and maintain simple procedures for common issues (“quick wins”) * Review escalated tickets to ensure SLA compliance * Support general IT administration, including documentation and procurement * Carry out other tasks as directed by IT management Essential Requirements Qualifications * Diploma or NVQ in IT or a related subject (desirable, not essential) * Awareness of ITIL or similar frameworks is an...