2 jobs found in Horsham

Adecco are please to be recruiting for a Service Desk Analyst for our client Southern Water in the Sussex area. This is initially a temporary role for 6 months. You will have experience working on an IT Service Desk, with excellent customer service skills, and you can adapt quickly in a fast-paced environment with conflicting priorities and always keep customer service at the forefront of everything they do. Working hours are Monday - Friday on a rotating weekly shift basis as follows: 7am - 3pm (week 1) 8am - 4pm (week 2) 9am - 5pm (week 3) Responsibilities to include: Working within a team of 8 Service Desk Analysts you will provide technical support to our userbase in a multitude of communication methods (telephone, email, self service portal and face-to-face - 70%). Managing request fulfilment, escalations, ad hoc jobs and project activities (30%) Although the role will remain varied, day to day activities will include: - Taking inbound IT support requests and...

Technical Author 6-month contract Christchurch – Dorset (3 days a week onsite, 2 remote)   Certain Advantage are hiring for a Technical Author. We’re working with a global engineering and professional-services company that provides technology, infrastructure, defence, and mission-support solutions for governments and industries worldwide.   Role Overview: The role will be working as part of a small technical documentation team on a wide-area military communications system. The role requires the production, amendment, and management of technical documentation outputs to support the development, operation, and maintenance of the system.  Responsibilities Request, gather and assess the required source logistic information from equipment suppliers to inform the required technical publications. Undertake Maintenance Task Analysis (MTA) on electronic computing and communication systems including an array of radios and masts. Author Data modules from the MTA and other publications...