2 information technology jobs found

IT Support Analyst - 1st & 2nd Line Support 12 Month Fixed Term Contract - possible conversion to a Permanent role £38k - £40k + 14% Bonus 📍 Location: Hybrid - Hounslow - 4 Days Onsite Must be Eligible to work in the UK - Cannot provide sponsorship    Leading global manufacturer is seeking to secure an IT Helpdesk Support Analyst. The role will focus on providing 1st Line & 2nd Line IT Support. Will act as the First Point of Contact for IT Support issues - so must be happy to manage 1st Line & 2nd Line Tickets. Will support approximately 700 end users across UK, Ireland & Netherlands.    Role: 1st & 2nd Line Support experience - diagnosing issues & delivering effective resolutions. Support users across the - UK, Ireland & Netherlands. Provide IT Support via phone, email, face-to-face & remote tools. IT Service Delivery, Systems Support & IT Project-based work. Log, prioritise & manage Incidents & Requests in ServiceNow....

Technical Author 6-month contract Christchurch – Dorset (3 days a week onsite, 2 remote)   Certain Advantage are hiring for a Technical Author. We’re working with a global engineering and professional-services company that provides technology, infrastructure, defence, and mission-support solutions for governments and industries worldwide.   Role Overview: The role will be working as part of a small technical documentation team on a wide-area military communications system. The role requires the production, amendment, and management of technical documentation outputs to support the development, operation, and maintenance of the system.  Responsibilities Request, gather and assess the required source logistic information from equipment suppliers to inform the required technical publications. Undertake Maintenance Task Analysis (MTA) on electronic computing and communication systems including an array of radios and masts. Author Data modules from the MTA and other publications...