2 it support engineer jobs found

IT Service Desk Engineer (SC Cleared) Leeds (Hybrid) 5 Month Contract £(Apply online only)/day (Inside IR35) IT Service Desk Engineer needed with active SC Security Clearance. Start ASAP in June/July 2026. 5 Month Contract based in Leeds (Hybrid). Hybrid Working - 3 days/week remote (WFH) + 2 days/week working from the office in Leeds. A chance to work with a leading global IT transformation business specialising in large-scale Government projects: Must have proven IT Application Helpdesk / Service Desk support experience. Providing Level 1 IT Support and acting as the 1st point of contact for all IT technical queries and issues. Diagnosing + resolving IT incidents within agreed SLAs + managing a range of IT incidents from members of the public, Reliant Parties + Government departments. Proven experience in an IT/Application Support helpdesk, providing direct user support. Strong fault-finding, trouble-shooting and 1st-time fix experience. Updating IT Support...

Job Description: Key Responsibilities: • Update support call documentation within the Service Desk management system, ensuring accurate incident details and history. • Work within agreed Service Desk procedures at all times. • Resolve user requests in accordance with service level agreements. • Own issues until they are mitigated, resolved, or transferred to a new owner. • Stay informed about new products and services used in customer deployments. • Produce relevant training documentation. • Achieve KPIs to ensure service quality and support Mastek’s service management. • Demonstrate knowledge of specific technologies and develop technical expertise across supported services. • Resolve user requests, providing clear and concise updates. • Maintain confidentiality per data protection policies and procedures. • Collaborate with the Contact Centre and L2 colleagues to enhance shift left strategies and create self-service materials to reduce incident volumes. • Focus on...