3 contact centre advisor jobs found

Our client is looking for experienced Customer Experience Advisors to join their customer service team. They are looking for candidates who can deliver outstanding customer service, solve problems, build relationships, and work in a fast-paced environment in Warrington. As the first point of contact for our customers, you'll play a vital role in delivering an exceptional customer journey by handling enquiries efficiently, resolving issues professionally, and supporting customers across multiple communication channels. This is an exciting opportunity for someone who enjoys making a real difference while working within a supportive, customer-focused team. As a Customer Experience Advisor, you will: Respond to customer enquiries via telephone, email, live chat, text message and CRM systems Handle service, invoice and account enquiries professionally and efficiently Provide quotations, pricing information and proof of collection documentation Resolve customer complaints with...

Service Design Manager 6 Months - Contract Warwick (2 days a week on site) Are you passionate about transforming customer experiences? Do you have a knack for leading service design initiatives within the utilities sector? Our client is seeking a Service Design Manager to spearhead their customer experience transformation agenda. This is your chance to make a significant impact in a role that combines creativity, strategy, and leadership! About the Role: As the Service Design Manager, you will be accountable for embedding service design as a strategic capability across the organisation. You will own the service design approach, standards, and roadmap, translating customer insights into tangible, prioritised service improvements throughout the entire customer lifecycle. Key Responsibilities: Service Design Strategy: Own and enhance the service design framework, including standards, methods, and governance routes. Customer Journey Leadership: Lead the optimisation of...

Welfare Advisor Hopscotch Women’s Centre Hopscotch Women’s Centre has a long history of running charitable services to support vulnerable, Black and Minoritised Ethnic women – particular those who speak Sylheti - with issues around poverty, unemployment and abuse. We are located in Camden and delivery our services anywhere where there is a need for person-centred and trauma-informed services. We like our work to wraparound women and families in need so they can feel supported in their struggles and eventually move to a place of independence, strength and empowerment. Message from Simran Chawla, CEO “Welcome to Hopscotch and to this recruitment pack for a Welfare Advisor. At Hopscotch we work as one, we depend on each other’s drive and commitment to constantly improve our own work. The Programme’s team at Hopscotch is professional and cohesive and will continue to grow and work happily, under pressure, under the care of Isabelle Terrisson, our Head of Programmes. Being static...