Dec 21, 2025
The Role
Being a member of our Nationals Team, you will be required to multitask and prioritise a multitude of different tasks at any given time. You will need to have a high level of accuracy and attention to detail, to ensure that all tasks are completed correctly and efficiently and all relevant systems are accurately updated.
You will handle all service related enquiries, bookings / new orders, liaise with suppliers and update internal stakeholders and customers in an effective and timely manner, ensuring SLAs are adhered to.
Responsibilities
To proactively work from a fast paced shared mailbox, CRM system and Customer Portals, whilst taking incoming calls
To ensure that all enquiries are accurately recorded and investigated, in line with company “right first time” policy
To resolve all said enquiries to conclusion in a timely manner, ensuring a positive customer journey
To deescalate customer complaints and resolve any issues raised to retain all customers
To...
| IR35 Status: |
Unknown Status
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CV-Library
Wirral, UK
Contractor