1 recovery coordinator jobs found

The Role  Being a member of our Nationals Team, you will be required to multitask and prioritise a multitude of different tasks at any given time. You will need to have a high level of accuracy and attention to detail, to ensure that all tasks are completed correctly and efficiently and all relevant systems are accurately updated.     You will handle all service related enquiries, bookings / new orders, liaise with suppliers and update internal stakeholders and customers in an effective and timely manner, ensuring SLAs are adhered to.         Responsibilities To proactively work from a fast paced shared mailbox, CRM system and Customer Portals, whilst taking incoming calls To ensure that all enquiries are accurately recorded and investigated, in line with company “right first time” policy  To resolve all said enquiries to conclusion in a timely manner, ensuring a positive customer journey   To deescalate customer complaints and resolve any issues raised to retain all customers  To...