Apr 29, 2026
Complaints & Information Officer (Temporary)
Pay: £14.83 per hour
Working pattern: Hybrid (initially more office-based for training, then 2–3 days in office)
Purpose:
Manage complaints and information requests (FOI/EIR), ensuring compliance with legislation, delivering high-quality responses, and supporting service improvements through complaints insight.
Key Responsibilities:
* Handle and coordinate statutory and corporate complaints, ensuring correct procedures are followed
* Manage FOI and EIR requests in line with legal requirements
* Liaise with service areas to gather information and ensure timely, complete responses
* Draft clear, professional responses and support managers in complaint handling
* Provide advice to staff, Members, and the public on complaints and information requests
* Assess, challenge, and escalate cases where needed
* Maintain templates, guidance, and contribute to disclosure logs
* Build strong stakeholder relationships and...
| IR35 Status: |
Unknown Status
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CV-Library
Glenfield, Leicestershire
Contractor