Feb 25, 2026
Interim Delivery Lead — Customer Journeys, Website & AI
Public sector | Digital & People Services
Contract: 6-month Fixed-Term (Full-time)
Location: Hybrid — Haywards Heath (1–2 days on site)
We are accelerating delivery across customer experience, digital platforms, and responsible AI. We’re looking for an Interim Delivery Lead to bring pace, clarity, and confidence across three priority areas:
Customer Journey redesign (including residents who are digitally excluded)
Website redesign on LocalGov Drupal
Pragmatic AI pilots with strong governance and human oversight
This role is about outcomes, standards, and sustainable delivery — not technology for its own sake.
What You’ll Deliver (in 6 months)
Customer Journey programme stabilised with clear plans, RAID, sprint cadence, and measurable reductions in failure demand
Website redesign progressed through agreed gates with embedded content, accessibility (WCAG), and design governance
AI pilots delivered from discovery to...
| IR35 Status: |
Unknown Status
|
CV-Library
East Sussex, UK
Contractor