Aug 29, 2026
The Resident Liaison Officer will work closely with project delivery teams, contractors, Housing Associations (HAs), and site managers, acting as the key point of contact for residents throughout the lifecycle of energy efficiency installations. The role involves a mix of customer service, site coordination, stakeholder engagement, and reporting.
Key Challenges:
Ensuring consistent, clear communication with residents, many of whom may be vulnerable or require accessibility support
Managing multiple stakeholders across complex projects
Addressing complaints or technical queries promptly and sensitively
Maintaining strong relationships with contractors, HAs, and internal departmentsBalancing operational delivery with a high-quality customer journey, contributing positively to Net Promoter Scores (NPS)
Essential:
Proven experience in resident liaison, customer service, or community engagement, ideally within construction or green energy environments
Strong organisational and time...
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CV-Library
Southampton, Hampshire
Contractor