2 customer service agent jobs found

Role: Parking Representations Officer Location: Hybrid working, London Borough of Harrow, Harrow, Middlesex, HA3 8NT Salary: £21.12ph (Umbrella) Contract: Full-time The London Borough of Harrow is seeking a detail-oriented and customer-focused Parking Representations Officer to join our dynamic Parking Services team. This is a vital role in ensuring fair and efficient handling of parking appeals and representations, supporting the council's commitment to transparency, compliance, and excellent public service. Key Responsibilities: Assess and respond to formal representations and appeals against Penalty Charge Notices (PCNs) in line with legislation and council policy. Investigate cases thoroughly using available evidence, including CCTV footage, photos, and system records. Liaise with members of the public, enforcement agents, and external adjudicators (e.g., London Tribunals). Maintain accurate records and contribute to service improvements through feedback and analysis. What...

Council Tax Officer / Revenues & Benefits Officer Location: 1 Catford Road, Catford, London, SE6 4RU Start Date: ASAP Contract Duration: 13+ months Working Hours: Mon – Fri, 09:00 – 17:00 2 days remote, 3 days office-based Pay Rate: £ 21.45 Per Hour Job Ref: OR22046 Job Responsibilities Administer Council Tax and other revenue accounts in line with legislation and Council procedures Recover outstanding debts efficiently and in accordance with statutory regulations Prepare and present cases at Magistrates’, County and High Court hearings and relevant tribunals Represent the Council in court, including liability order, committal, charging order, bankruptcy and insolvency proceedings Remain at court until all listed cases have concluded Liaise with courts, enforcement agents, solicitors and other external partners to progress recovery actions Instruct and monitor Enforcement Agents and report on their performance Deal with customer enquiries by telephone, email,...