5 jobs found in Castle Donington

My Client is looking for Customer Service Advisors to join their incredible team to be the first point of contact for external customers handling shipping requests.  Providing information and advice on transiting goods worldwide via Phone, Email, Twitter, Facebook, Web-Chat etc.  As a Customer service advisor, you'll play a key role in making those connections. Every conversation is an opportunity to create a great experience, solve a problem, and build trust in one of the worlds most recognised brands. We're looking for people who genuinely care about customers and want to make a difference. People who take pride in delivering quality, getting things right first time, and creating effortless experiences that reduce the need for customers to contact again.   Take ownership, listen carefully and look for the best outcome, while balancing quality, efficiency and customer needs. You'll thrive in this role if you're engaged, curious and always looking for ways to improve. You'll...

We are hiring for a Customer Service Representative!     Key responsibilities would include the following:  Handle customer queries via phone, email, and other communication channels in a professional and timely manner.   Make outbound customer calls to provide updates, resolve issues, and ensure satisfaction.  Monitor and achieve KPIs related to customer service performance.   Use internal systems including Sharp to manage customer information and service records.  Maintain and update spreadsheets and reports using Microsoft Excel with a high level of accuracy.  Communicate effectively with internal departments to resolve customer issues and improve service delivery.  Work independently with minimal supervision, demonstrating initiative and ownership of tasks.  You will need a keen eye for detail, as well as a problem-solving head to ensure all issues/queries are dealt with in a timely manner.  Previous customer service experience is preferred.   Full training is provided....

Due to an upturn in business, we have a superb opportunity to join a leading company and work within a friendly, close-knit team.  This role will be on a temporary basis until mid-January and will be fully office based, Monday-Friday. Key responsibilities Provide Customer service support for all Customers; this includes the following: • Answering inbound telephone queries, analysing and resolving problems as efficiently as possible • Making outgoing calls to customers and retail partners to troubleshoot issues relating to our equipment and service to maintain uptime • Dealing with customer emails relating to enquiries, ensuring responses are professional, grammatically correct and fully address the issues raised. • Responding to live chats relating to enquiries, ensuring responses are professional, grammatically correct and fully address the issues raised. • Dealing with returns, analysing issues and taking appropriate action in line with company policy and advising...

Customer Service Advisor Wanted! Based in Halesowen Monday to Friday 8am - 5pm (Office based) £12.71 per hour. Temporary to Permanent To excel in this role, you should have excellent customer service and organisational skills, be proactive, and have the ability to multitask effectively. The ideal candidate will have previous experience in an customer-focussed role. Strong communication and IT skills are essential, as you will be frequently interacting with colleagues and using various software applications. If you are looking for an opportunity to work with a fantastic team in a dynamic and fast-paced environment, this is the perfect role for you! Our client offers a supportive and inclusive working culture, where your contributions are valued and recognised. Responsibilities: Establish a full understanding of the customer account. Maintain consistent contact with the customer and inform them on all relevant developments. Provide the highest levels of customer service and...

Temporary Night Shift Shelf Replenishment Assistants Location: Glossop, Wren Nest Rd, SK13 Job Type: Temporary Dates: Wednesday 19th August to Friday 21st August Hours: Night shift, 8:00pm–8:00am Pay Rate: £13.00–£14.00 per hour Start Date: Wednesday 19th August – 8:00pm We are currently recruiting Temporary Night Shift Shelf Replenishment Assistants to support a major retail store based in Glossop, Wren Nest Rd, SK13. This role is ideal for candidates with previous experience in retail, merchandising, stock replenishment, warehouse work, picking and packing, or general manual work. You will be working as part of a busy night team to ensure the store is fully stocked, organised and ready for customers. Key Responsibilities Duties will include: * Replenishing shelves with stock across the store * Moving products from stockroom areas onto the shop floor * Ensuring shelves are tidy, well-presented and correctly filled * Checking stock levels and supporting stock...