1 jobs found in Peterhead

Customer Service Manager / Customer Operations Manager 11-Month Fixed-Term Contract (Maternity Cover) The Role The Customer Services Manager / Customer Operations Manager will ensure the seamless delivery of new sales orders, acting as a key liaison between customers and internal stakeholders. The role is responsible for monitoring order progress, coordinating logistics, and maintaining performance dashboards and KPIs. Key Responsibilities * Manage and maintain strong customer relationships, providing regular delivery and logistics updates. * Ensure all orders are delivered on time and in full (OTIF). * Lead and coordinate the operations team to achieve accurate and timely delivery of goods and services. * Update and circulate weekly/monthly order dashboards. * Oversee efficient shipment and invoicing processes. * Provide timely order updates and reports to clients. * Maintain accurate order books and records. * Ensure compliance with export controls and maintain...