Apr 30, 2026
Job Title: Process Transformation Project Manager
Location: London/hybrid
Contract: 9 months
Rate: £426.15 per day inside ir35
The Role
An opportunity to join a Global Interactive Entertainment company and play a key role in driving high-impact transformation and leading initiatives that bridge customer service, logistics, and technology operations across a dynamic, global environment.
You will be responsible for driving business transformation and process improvement initiatives, working at the intersection of customer services, operational logistics, and technology delivery. This role requires the ability to define current ("as-is") operations, design future ("to-be") processes, and ensure smooth implementation across all stakeholders - from the business teams to technical providers.
You will:
Lead projects that enhance operational efficiency, streamline workflows, and improve customer service outcomes.
Collaborate with cross-functional teams, including IT, logistics,...
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