17 jobs found

Customer Service Administrator - FTC 12-18 months This is an excellent opportunity to join a well-established manufacturing business, in north Herefordshire on a full time, fixed term contract basis supporting both customer service and administration activities. Acting as the key point of contact for customers, you will play an important role in ensuring orders are processed efficiently, customer queries are resolved promptly, and export documentation is completed accurately. What You Can Expect * Salary: up to £27,000 per annum * Monday to Thursday (8am – 5pm) and Friday (8am – 2:30pm), (40hours per week) with a 30minute unpaid lunch * Fixed Term Ccontract - 12months with the potential to increase to 18 months * Inhouse training and the encouragement to progress within the team What You Will Be Doing * Acting as the primary point of contact for customer enquiries and order-related communications * Monitoring customer orders throughout the production and...

Digital Customer Communications Analyst Location: Newcastle upon Tyne Contract Duration: 6 Months Rate: £170 a day Inside IR35 Umbrella Work Pattern: 37.5 hours per week (Rotational Shift Roster) My client is currently seeking a Digital Customer Communications Analyst to join an industry-leading global business consultancy, supporting a major UK telecom project on-site in Newcastle. In this role, you will be at the heart of daily customer engagement, focusing on non-voice, real-time messaging, and live chat channels. You will work within a collaborative, fast-paced operational team to analyse customer interactions, resolve day-to-day queries, and help drive continuous improvements across digital touchpoints. Key Responsibilities Manage and respond to live chat interactions, web messaging, and digital customer queries with speed, clarity, and accuracy. Investigate lower-complexity customer challenges, identifying underlying causes and delivering effective solutions....

Resident Liaison Officer About the Role We are looking for a friendly, compassionate, and highly organised Resident Liaison Officer to support residents throughout the process of moving back into their homes following refurbishment works. As the key point of contact, you will play an important role in ensuring residents feel informed, supported, and valued at every stage of their journey. You'll help manage communications, resolve concerns, coordinate with project teams, and deliver an exceptional customer experience. Key Responsibilities Act as the main point of contact for residents before, during, and after their return to their property. Build positive relationships and provide a consistently high standard of customer service. Respond promptly and professionally to resident enquiries, concerns, and complaints. Provide clear information regarding refurbishment works, timelines, schedules, and property handovers. Produce a monthly resident newsletters and updates. Maintain...

Customer Service Advisor Red Recruitment is recruiting a Customer Service Advisor to join our client's busy customer contact team on a temporary basis. You will support customers across telephone, email, live chat and social media, answering a wide variety of queries relating to products, orders and installations. You will take ownership of each enquiry, working to resolve questions and complaints effectively while delivering a positive customer experience. Package for a Customer Service Advisor: Salary: £12.74-£13.46 per hour, depending on experience Hours: 40 hours per week, Monday to Saturday. Saturdays are worked on a rota, with a day off during the week Contract: Temporary Location: Bath, hybrid Varied, multichannel customer service role Opportunity to develop your complaint-handling and problem-solving experience Supportive and collaborative working environment Saturday shifts balanced with a weekday offKey Responsibilities of a Customer Service Advisor: Responding...

Customer Service Lead Specialist Location: Newbury Contract Type: Temporary Ongoing Hours: 35.5 hours per week, Monday - Friday Pay Rate: £14.50 per hour Position Summary The Lead Specialist is a role within the customer service team, responsible for managing service-related customer requests, overseeing service contracts and mentoring team members. This position plays a key role in ensuring efficient and high-quality support, contributing directly to the company's success. Key Responsibilities Manage repair and work orders Organise returns and collections, handle proof of delivery and pricing queries Respond to incoming emails and phone calls professionally Maintain communication with internal and external customers Investigate and resolve invoice and billing disputes Support colleagues across multiple service processes and technical areas Mentor and assist in training junior team members Required Qualifications & Experience Essential: Previous experience in...

Job Title: Senior Network Engineer Location: Dudley Centre, Bradford Contract Type: Temporary Hourly Rate: £500.00 Contract Length: 12 months Are you a skilled network engineer looking to take your career to new heights? Do you thrive in dynamic environments and want to make a difference in public services? If so, our client West Yorkshire Police are seeking a Senior Network Engineer to join their dedicated team of network specialists at the Dudley Hill Centre in Bradford! ### What You'll Do: In this exciting role, you will be at the forefront of supporting a range of infrastructure technologies, ensuring reliable connectivity for critical services. Your expertise will be vital in: Supporting Infrastructure: Work on Cisco's Application Centric Infrastructure (ACI), Nexus and Catalyst switches, ASA and Firepower firewalls, Wireless LAN Controllers (WLC), and Access Points (APs). Wi-Fi Projects: Lead initiatives involving Cisco 9800 Wireless LAN Controllers, APs, guest access, and...

Service Improvement Advocate 📢 📍 Exeter, Weston-super-Mare or Tolvaddon (Hybrid Working) 💰 £33,163 per annum 🕒 37 hours per week, Monday–Friday 📄 Fixed-Term Contract until February 2027 Do you have experience handling customer complaints and a passion for improving services? We're looking for a Service Improvement Advocate to help drive positive change by resolving complex customer issues and using feedback to improve service delivery. Key Responsibilities: ✔️ Manage customer feedback, complaints and compliments professionally and efficiently ✔️ Investigate complex cases, gather evidence and work with colleagues to achieve positive outcomes ✔️ Promote best practice in complaint handling and customer service standards ✔️ Identify trends and root causes to support continuous service improvement ✔️ Develop improvement plans that enhance the customer experience What We're Looking For: ✅ Experience managing customer complaints or escalated customer enquiries ✅ Strong customer...

Customer Service Administrator Location: Near Kidderminster Hours: Monday to Friday, 9:00am - 5:00pm Pay Rate: £13.30 per hour Contract: 12-week temp to perm We are currently recruiting for a Customer Service Administrator to join a friendly, office-based team. This is an excellent opportunity for someone seeking long-term employment within a stable business, with full training provided. The role will involve: Handling incoming and outgoing telephone calls Providing a high level of customer service Using computer systems to manage information and day-to-day tasks Supporting the wider team in a fast-paced office environment The ideal candidate will: Be a confident and friendly people person Have good computer skills Demonstrate a professional and polite telephone manner Be willing to learn and develop Be flexible and able to cope well under pressure Be looking for a long-term role Live locally to Kidderminster, Stourport or Bewdley Have their own transport (advantageous,...

Customer Service Representatives - Call Centre Environment Newcastle £rate per hour dependent on relevant experience Start date: End September Our client based in Newcastle is seeking Customer Service Representatives for a 6 month period working in their Newcastle contact centre servicing a well known high street bank. There is high likelihood of permanent employment after the initial 6 month term. The ideal candidate will be happy to be on the phone and will love talking to people and proactively solving issues. You will enjoy working in a contact centre environment providing excellent customer service to customers and you will have excellent phone etiquette and good verbal, written and interpersonal skills. You will have a good eye for detail, ensuring customer records are kept up to date and are accurate and you will be keen to take responsibility for managing customer information with computer systems. Working hours are on a shift basis and between 8am and 8pm, Monday to...

Network Engineer – 6-month contract -London/remote My High-profile Legal Customer is seeking an experienced Network Engineer to support a combination of project delivery and business-as-usual (BAU) operational activities within a complex enterprise environment. This role requires a highly skilled Network professional with strong troubleshooting capabilities, and extensive experience across network, security, and load-balancing technologies including strong hands-on experience with Palo Alto firewalls including Panorama. The Network Engineer should have a strong operational mindset, be comfortable working within enterprise environments, and be capable of independently owning complex network and security issues through to resolution Skills required from the Network Engineer: Network Engineer with experience working on projects and BAU Advanced hands-on experience with Palo Alto firewalls, including Panorama management. Strong Fortinet FortiGate administration and support...

Customer Service Advisor - £14 per Hour + Overtime Location: Coalville, Leicestershire The Recruitment Group is looking for enthusiastic, confident and customer-focused Customer Service Advisors to join a friendly team supporting a range of exciting fundraising projects. This is a fantastic opportunity for someone who enjoys speaking to people, solving problems and providing excellent customer service. You'll be a key point of contact for both clients and customers, helping to resolve queries, manage complaints and ensure everyone receives a positive experience. If you're a great communicator, naturally helpful and thrive in a busy environment, we'd love to hear from you! Pay & Benefits: . £14.00 per hour . Weekly pay . Overtime paid after 45 hours per week . Full-time temporary contract . Additional Saturday shifts may be available . Friendly and supportive working environment . Fun team activities throughout the contract . Full training provided Working Hours:...

DCS Recruitment currently seek an experienced data cabling engineer in Ipswich on behalf of a national communications contractor. Vacancies: 1 Start Thursday 6th August Must have experience in data cable and device installation within an educational environment e.g. moves, adds, and changes. Experience with CAT6/6A cabling specifically is advantageous. The ideal candidate will: Hold a valid CSCS/ECS - industry related accreditation is preferred e.g. datacoms, network infrastructure, cabling installer Have their own PPE and tools including basic hand tools, termination kit, and drill for network infrastructure cabling and hardware moves, adds, and changesYou will be asked to provide relevant work references and proof of right to work in the UK prior to start. Call Melanie on (phone number removed) (option 2) or apply online to receive a call back. DCS Recruitment and all associated companies are committed to creating a working environment where diversity is celebrated and...

Customer Service Advisor Woking Temp 3 months - with view to go perm £12.84p/h Our client is seeking a Customer Service Advisor to join their busy Customer Service team. As the first point of contact for customers, you will provide advice, guidance, and support on products while delivering an exceptional customer experience. This role requires excellent communication skills, attention to detail, and the ability to work effectively in a fast-paced environment. Duties: Engage with new and existing customers, providing information on appointments Act as the first point of contact for customer enquiries Build rapport and maintain positive relationships with customers Schedule engineer appointments where required Ensure diaries are optimised Handle high volumes of customer calls and emails Use CRM system to track all correspondence Upsell products to customers Requirements: Excellent communication skills, both written and verbal. Strong attention to detail and accuracy....

We have an exciting contract role for a period of 1-2 years as a SC Cleared Network Engineer in Barrow in Furness, Cumbria. The role will be hybrid with a requirement to be on site 2-3 days per week if you have to travel. * Cisco SDA switching - Catalyst centre * Cisco Wi-Fi, Meraki wi-fi * Cisco ISE * Wireless Surveying/wireless leakage surveys- Ekanhau surveying kit * LAN/WAN - Switching & routing, Patching * Patch panel management * Physical racking, cabling, patching - Cabinet upgrades. * ACI, physical switch install, battery replacements. * Firewall skills, ASA's Palo Alto, Meraki - Management, VPN configuration, Access control * F5 Load Balancing (Aqua) * Analogue Telephony, Avaya telephony system, Avaya gateway and frame room management and maintenance. * Catapan/encryptor configuration, management and keying process. * Solarwinds. * Travel to supported sites to remediate network issues, FW's, routers, switches, Catapans. *...

Are you passionate about delivering exceptional customer service? Do you enjoy helping people, solving problems and making a positive difference with every interaction? We are looking for a friendly and customer-focused Customer Service Advisor to join a busy and supportive team. This is a fantastic opportunity for someone with excellent communication skills who thrives in a fast-paced environment and enjoys providing first-class service across multiple channels. The Role As a key member of the team, you will be the first point of contact for customers and members of the public, responding to enquiries via telephone, email, live chat, social media and post. You will ensure every interaction is handled professionally, accurately and with empathy while maintaining exceptional customer service standards. Duties: Respond to customer enquiries across multiple communication channels. Process customer requests and account updates accurately. Build positive relationships through...

Network Engineer – SC Cleared We are looking for an experienced SC Cleared Network Engineer to join a busy infrastructure and network operations team, supporting critical customer environments. This is a hands-on role requiring a strong background in enterprise networking, wireless technologies, network security, and data centre infrastructure. The successful candidate will be responsible for the installation, maintenance, troubleshooting, and optimisation of complex network environments while travelling to supported sites to resolve incidents and deliver infrastructure upgrades. Key Responsibilities Configure, support and troubleshoot Cisco enterprise networking environments. Deploy and maintain Cisco Wireless and Meraki Wi-Fi solutions. Manage and support Cisco ISE for network access control and authentication. Carry out wireless site surveys and wireless leakage surveys using Ekahau surveying equipment. Support LAN/WAN infrastructure, including switching, routing,...

Our client is looking for a friendly and professional Customer Support Advisor to join their growing team. This is an excellent opportunity for someone with experience in a customer contact or telephone-based customer service environment who enjoys helping people, solving problems and delivering an exceptional customer experience. Full training will be provided, so previous industry experience is not essential. The Role You'll be the first point of contact for customers, providing advice and support over the telephone, understanding individual needs and helping to identify the most appropriate solutions. Alongside delivering outstanding customer service, you'll maintain accurate records, complete administrative tasks and work towards agreed performance targets. Key Responsibilities * Handle inbound and outbound customer calls. * Provide professional, tailored advice and support. * Build rapport and deliver an excellent customer experience. * Accurately update...