2 jobs found

Digital Customer Communications Analyst Location: Newcastle upon Tyne Contract Duration: 6 Months Rate: £170 a day Inside IR35 Umbrella Work Pattern: 37.5 hours per week (Rotational Shift Roster) My client is currently seeking a Digital Customer Communications Analyst to join an industry-leading global business consultancy, supporting a major UK telecom project on-site in Newcastle. In this role, you will be at the heart of daily customer engagement, focusing on non-voice, real-time messaging, and live chat channels. You will work within a collaborative, fast-paced operational team to analyse customer interactions, resolve day-to-day queries, and help drive continuous improvements across digital touchpoints. Key Responsibilities Manage and respond to live chat interactions, web messaging, and digital customer queries with speed, clarity, and accuracy. Investigate lower-complexity customer challenges, identifying underlying causes and delivering effective solutions....

Network Engineer – 6-month contract -London/remote My High-profile Legal Customer is seeking an experienced Network Engineer to support a combination of project delivery and business-as-usual (BAU) operational activities within a complex enterprise environment. This role requires a highly skilled Network professional with strong troubleshooting capabilities, and extensive experience across network, security, and load-balancing technologies including strong hands-on experience with Palo Alto firewalls including Panorama. The Network Engineer should have a strong operational mindset, be comfortable working within enterprise environments, and be capable of independently owning complex network and security issues through to resolution Skills required from the Network Engineer: Network Engineer with experience working on projects and BAU Advanced hands-on experience with Palo Alto firewalls, including Panorama management. Strong Fortinet FortiGate administration and support...