1 jobs found in Basingstoke

Customer Service Lead Specialist Location: Newbury Contract Type: Temporary Ongoing Hours: 35.5 hours per week, Monday - Friday Pay Rate: £14.50 per hour Position Summary The Lead Specialist is a role within the customer service team, responsible for managing service-related customer requests, overseeing service contracts and mentoring team members. This position plays a key role in ensuring efficient and high-quality support, contributing directly to the company's success. Key Responsibilities Manage repair and work orders Organise returns and collections, handle proof of delivery and pricing queries Respond to incoming emails and phone calls professionally Maintain communication with internal and external customers Investigate and resolve invoice and billing disputes Support colleagues across multiple service processes and technical areas Mentor and assist in training junior team members Required Qualifications & Experience Essential: Previous experience in...