16 jobs found in Birkenhead

We are seeking a motivated and enthusiastic Customer Services Executive to join our client's growing team based in Warrington. The rate of pay is £12.80 per hour. This is a full-time role working fixed shifts and the hours of work are: - 8:30am to 5pm Your Time at Work As a Customer Service Executive, you will be the first point of contact for our customers, ensuring every interaction is handled professionally, efficiently, and with care. You will manage customer queries via phone, email, and live chat, while working closely with other departments to resolve issues and improve the customer experience. Key Responsibilities: - Responding promptly and professionally to customer enquiries. - Managing incoming calls, emails, and chats, ensuring high customer satisfaction. - Resolving customer issues efficiently and empathetically. - Maintaining accurate records of customer interactions using CRM systems (Creatio CRM) - Liaising with internal teams to follow up on...

Customer Service Retention Specialist (Complaints) Certain Advantage is hiring for a Customer Service Retention Specialist (Complaints) based in Stockport. The role is a temp to perm role.  The Company We’re working with a business that’s a leading Automotive business in Stockport. If you’re looking to be part of a forward-thinking and supportive client that values its people, then this is a great temp to perm opportunity,   The Role: We’re looking for an enthusiastic and proactive Customer Service Retention Specialist to join their existing complaints team. If you thrive in a fast-paced environment, have strong organisational and communication skills this is the perfect temp to perm role for you! Key Responsibilities Complaint Logging Accurately log all customer complaints and concerns ensuring escalation Follow up and resolution as needed. Handling and organising complaint information through different channels and systems. Actively follow up any complaints to ensure...

Customer Experience Agent Certain Advantage is hiring for a Customer Experience Agent based in Stockport. The role is a temp to perm role.  The Company We’re working with a business that’s a leading Automotive business in Stockport. If you’re looking to be part of a forward-thinking and supportive client that values its people, then this is a great temp to perm opportunity,   The Role: We’re looking for an enthusiastic and proactive Customer Service Experience Agent to join their existing customer experience team. If you thrive in a fast-paced environment, have strong organisational and communication skills this is the perfect temp to perm role for you! Key Responsibilities Blended contact centre role Sales through service Handle a large volume of telephone and email enquiries Dealing with inbound bookings Appointment Booking Schedule Sales appointments efficiently for both inbound and outbound enquiries, Ensuring a smooth handover to the sales team. Arranging renewals...

Customer Service Retention Specialist (Complaints) Certain Advantage is hiring for a Customer Service Retention Specialist (Complaints) based in Stockport. The role is a temp to perm role.  The Company We’re working with a business that’s a leading Automotive business in Stockport. If you’re looking to be part of a forward-thinking and supportive client that values its people, then this is a great temp to perm opportunity,   The Role: We’re looking for an enthusiastic and proactive Customer Service Retention Specialist to join their existing complaints team. If you thrive in a fast-paced environment, have strong organisational and communication skills this is the perfect temp to perm role for you! Key Responsibilities Complaint Logging Accurately log all customer complaints and concerns ensuring escalation Follow up and resolution as needed. Handling and organising complaint information through different channels and systems. Actively follow up any complaints to ensure...

Customer Service Retention Specialist (Sales) Certain Advantage is hiring for a Customer Service Specialist (Sales) based in Stockport. The role is a temp to perm role.  The Company We’re working with a business that’s a leading Automotive business in Stockport. If you’re looking to be part of a forward-thinking and supportive client that values its people, then this is a great temp to perm opportunity,   The Role: We’re looking for an enthusiastic and proactive Customer Service Retention Specialist to join their existing sales team. If you thrive in a fast-paced environment, have strong organisational and communication skills this is the perfect temp to perm role for you! Key Responsibilities Customer Retention: Contact existing customers to discuss their renewals, Offering retention solutions Identify opportunities to maintain long-term relationships. Appointment Booking Schedule Sales appointments efficiently for both inbound and outbound enquiries, Ensuring a smooth...

2nd Line 24/7 WAN Network Support Engineer Must be eligible for SC Clearance A strong opportunity is available for a 2nd Line 24/7 WAN Network Support Engineer to join a high performing network operations team delivering secure WAN services. This role suits a technically capable engineer who thrives in a 24/7 NOC environment and takes pride in right first time delivery. The 2nd Line 24/7 WAN Network Support Engineer will play a key role in maintaining service stability across a global customer WAN estate. About the Role - 2nd Line 24/7 WAN Network Support Engineer As a 2nd Line 24/7 WAN Network Support Engineer, you will support, manage, and configure Juniper SRX and MX routers within a live BAU environment. You will handle escalations from 1st line, provide technical guidance, and work closely with 3rd line engineers to resolve complex issues. The role includes incident management, fault diagnosis, change implementation, and support for project activities. You will...

Communications and Engagement Specialist Reference: (phone number removed) Umbrella Rate: £33.98/hr (inside IR35) Are you ready to step into a role that combines creativity, strategy, and impactful communication? This is your chance to join an innovative and forward-thinking company as a Communications and Engagement Specialist. In this exciting position, you will play a pivotal role in shaping and delivering a clear, engaging, and strategically aligned communications approach across a dynamic and collaborative function. With a competitive umbrella rate of £33.98/hr (inside IR35) and the opportunity to work on inspiring projects, this role is perfect for a driven professional looking to make a real difference. What You Will Do: • Lead the development and implementation of an internal communications strategy that aligns with organisational objectives and enhances employee engagement. • Create and deliver compelling messages across various internal channels, ensuring clarity,...

Communications & Engagement Specialist (12‑Month Contract) 📍 Gaydon, Warwickshire 💼 Full-Time | Monday-Friday, 9am-5:30pm 💷 £30 per hour (via Umbrella) 🚀 An Exciting Opportunity with Our Client Our client is seeking a talented Communications & Engagement Specialist to join their organisation on a 12‑month contract. This role offers the chance to shape communication strategy, drive engagement initiatives, support leadership messaging, and lead impactful internal events within a fast‑moving and highly collaborative environment. Based full‑time on site in Gaydon, Warwickshire, this position is ideal for an experienced communications professional who enjoys translating complex information into clear, engaging content and fostering a connected, informed culture. 🎯 Key Responsibilities Internal Communications Strategy & Delivery Develop and execute a clear and engaging internal communications strategy Create high‑quality messaging across multiple channels Maintain...

The Opportunity The Communications & Engagement Specialist for Indirect Procurement is responsible for shaping and delivering a clear, engaging, and strategically aligned communications approach across the function. The role ensures employees are informed, connected, and equipped to support Indirect Procurement’s priorities, while strengthening culture and engagement through consistent messaging and strong cross-functional collaboration with their stakeholders and business partners, including IO Communications, and Senior Leadership. Knowledge, Skills and Experience Essential: * Previous experience and background internal communications accompanied with a proven track record of successful delivery of the aligned communications and engagement strategy, to diverse audiences. Functional Skills: * Experience of delivering a communication and events plan from formation to execution * Experience in end-to-end delivery of departmental events (Town Halls, Learning...

Customer Service Representative This position will predominantly be handling telephone queries in relation to the commencement of the annual Garden Waste subscription service. £13.26 per hour 37 Hours per week 9am till 5-00pm We are looking for enthusiastic and dedicated Customer Enabling Services Advocates to join our team. In this role, you will be the first point of contact for a wide range of incoming calls from residents, providing clear, helpful, and compassionate support across various council services. What you’ll do: Handle a variety of incoming enquiries from residents across Sunderland Deliver excellent customer service with professionalism and empathy Provide accurate information and resolve queries efficiently Work collaboratively with colleagues to ensure a seamless customer experience. What we’re looking for: Strong communication and interpersonal skills A calm and patient approach to problem-solving Ability to work in a fast-paced, customer-focused...

Title: Web Admin Salary: £28,000 + Job Type: Temp to Perm Working Hours: Monday to Friday, 8:30am – 5:00pm Location: Pontypridd Job Summary: We are recruiting a Web Administrator to support the day-to-day operations of the office and online sales function. This is a varied role combining administration, customer service, order processing, and some outbound sales activity. You’ll work closely with customers, the warehouse team, and internal departments to ensure smooth order fulfilment and a positive customer experience. Key Responsibilities: Processing customer orders accurately and efficiently Chasing warm leads and carrying out some outbound sales calls Handling customer queries, orders, and issue resolution Liaising with warehouse staff regarding stock levels and orders Updating and maintaining order and customer information Supporting general administrative tasks as required About You: Previous office, admin, or customer service experience (preferred) Confident...

Client Services Executive Location: Newbury Hours: Monday to Friday, 8:30 AM - 4:30 PM Pay: £15-£16 per hour Are you a customer service professional who loves building relationships and making a real impact? Join our team as a Client Services Executive and play a vital role in supporting dealers and driving business growth. This is a fantastic opportunity to work in a dynamic environment where your communication skills and problem-solving ability will shine. You'll be the go-to person for dealer support, training, and engagement, helping partners succeed while contributing to our own success. What You'll Do: Deliver exceptional end-to-end customer service and manage dealer expectations. Handle inbound and outbound calls and emails to support dealers. Assist Business Development Managers with engagement and admin tasks. Upsell products and services to maximize revenue opportunities. Maintain accurate dealer data in CRM systems (HubSpot experience a plus). Train dealers on...

DCS Recruitment currently seek an experienced data cabling engineer in Rickmansworth on behalf of a national communications contractor. Vacancies: 2 Established teams and individuals are equally encouraged to apply Location: WD3 postcode area Start Monday 9th February 2026 Monday to Friday day shifts, 8 hours worked, for 1 month. Must have experience in data cable and device installation within a retail environment as well as removals, moves, and changes. CAT6/6a data cabling. The successful candidates will: Hold a valid CSCS/ECS - industry related accreditation is preferred e.g. datacoms, network infrastructure, cabling installer Hold a valid IPAF 3a&3b Hold a valid UKATA asbestos awareness certificate (can be done online) Have their own hand/termination toolsYou will be asked to provide two relevant work references and right to work ID prior to start. Call Melanie on (phone number removed) (option 2) or submit your cv to receive a call back. DCS Recruitment and all...

Our client based in Woking are seeking a Customer Service Advisor to join their busy team! This role is temp with the opportunity to move on to a permanent contract. You will be first point of contact for customers and provide advice and guidance on products. This role requires someone with excellent customer service skills and experience working in a similar role. Duties: Handle inbound calls from existing customers Building rapport with customers over the phone Troubleshooting technical issues Manage customer complaints when required Update CRM system on a daily basis Handle calls as quickly and efficiently as possible Experience: Excellent communication skills, both written and verbal Strong attention to detail Previous phone-based customer service experience Experience using a CRM software would be advantageous Positive attitude with customers and colleaguesPlease apply for a chance to be considered

Customer Service Advisor Edinburgh Monday - Friday, 9am - 5pm £13 per hour Temporary Contract Do you have a passion for helping people? Are you motivated by solving problems and providing an exceptional customer experience? If you're enthusiastic, adaptable, and eager to learn, this could be the perfect opportunity for you! We are currently recruiting a Customer Service Advisor to join our client's busy customer service division. ________________________________________ What Will You Be Doing? As a Customer Service Advisor, your responsibilities will include: Customer Interaction & Communication * Handling a variety of inbound customer calls, providing clear and accurate information * Making outbound follow up calls where required to resolve queries or provide updates * Responding promptly and professionally to customer emails * Building rapport with customers to deliver a positive and personalised experience * Investigating customer queries and identifying suitable...

DCS Recruitment currently seek an experienced data cabling engineer in Haslemere on behalf of a national communications contractor. Vacancies: 1 Location: GU27 postcode area Start Monday 9th February 2026 1 x adhoc night shift Must have experience in data cable and device installation within a retail environment as well as removals, moves, and changes. CAT6/6a data cabling. The successful candidates will: Hold a valid CSCS/ECS - industry related accreditation is preferred e.g. datacoms, network infrastructure, cabling installer Hold a valid IPAF 3a&3b Hold a valid UKATA asbestos awareness certificate (can be done online) Have their own hand/termination toolsYou will be asked to provide two relevant work references and right to work ID prior to start. Call Melanie on (phone number removed) (option 2) or submit your cv to receive a call back. DCS Recruitment and all associated companies are committed to creating a working environment where diversity is celebrated and...