9 jobs found in Clay Cross

CUSTOMER SERVICE ADVISOR MONDAY TO FRIDAY 9:15AM TILL 5:45PM TEMP - 6 to 8 weeks  £13.55 PER HOUR NG15 – NOTTINGHAM Job Purpose To provide exceptional customer service by efficiently managing and processing web orders, responding to customer enquiries and complaints via email and chat and supporting the team with call handling as needed. The role ensures that all customer interactions whether complaints, queries or follow ups are addressed promptly and accurately, maintaining high service standards and contributing to a positive customer experience. Job Responsibilities Manage and download, Check and input web orders throughout the day Respond to enquiry emails Respond to complaint emails Respond to complaint/query messages on chat Assisting with overflow of calls as directed To ensure a consistently high level of service is provided by; Ensure that any incoming calls of complaint, follow up or enquiry are dealt with promptly or routed to the relevant...

Contact Centre Agent Location: Tamworth Contract Type: Temporary (12 Weeks) with Potential Extension Pay Rate: £12.71 per hour, plus £2.49 per hour weekend uplift for Saturday and Sunday shifts About the Role Are you passionate about delivering outstanding customer service and helping people find solutions? We are currently recruiting Contact Centre Agents on behalf of our client in Tamworth. This is an excellent opportunity to join a friendly and supportive team, providing exceptional service to customers while gaining valuable experience within a fast-paced contact centre environment. This role is initially offered on a 12-week temporary basis, with the possibility of extension depending on business requirements. Key Responsibilities As a Contact Centre Agent, you will play a vital role in ensuring customers receive a professional and efficient service. Your responsibilities will include: Handling inbound and outbound customer calls in a professional and friendly...

Customer Service Advisor Our client based in Bradford is seeking a friendly, professional, and organised Customer Service Advisor to join their team. This is a fantastic opportunity for someone who enjoys helping customers, managing enquiries, and providing excellent service in a fast-paced environment. As the first point of contact for customers, you will play a key role in maintaining strong relationships and ensuring all enquiries are handled efficiently and professionally. Key Responsibilities * Answer incoming customer telephone calls and provide a high level of customer service. * Respond to customer enquiries via email in a timely and professional manner. * Process and update customer information using the company's in-house system. * Handle customer queries, complaints, and requests effectively. * Liaise with internal departments to ensure customer requirements are met. * Maintain accurate records of customer interactions and communications. *...

£12.71 per hour plus uncapped bonus 40 hours per week Monday to Friday 8am-6pm, Saturdays 9am-5.30pm (5 days per week, Saturdays on rotation) Office based – At our iconic Bescot Headquarters What you will be doing: Working for the Service, Maintenance and Repair team at RAC, you will be dealing with New and Existing customers who are calling to enquire about RAC's range of servicing and maintenance services. Whilst providing industry-leading customer service, you will discuss options with customers, discuss options and services available and provide qutations on potential costs for their required work. Using strong communication skills, you will ultimately aim to turn these customer enquiries into bookings for RAC's mechanics to complete.  What are we looking for: -Call Centre Experience -Excellent communications skills -Ability to handle objections and convert enquiries into bookings -Professional telephone manner -Resilience

Customer Service Representative Oldbury Temporary Ongoing Full Time £13.45 per hour I am recruiting on behalf of my client for an experienced Customer Service Representative to join their team in Oldbury on a full-time, temporary ongoing basis. This is an excellent opportunity for a customer-focused and organised individual to join a busy office environment, providing professional support to customers while ensuring all enquiries and complaints are handled efficiently. The successful candidate will be the first point of contact for customers, delivering a high standard of service across both telephone and email communications. Key Responsibilities Monitor and manage the shared customer service inbox, responding to customer enquiries in a timely and professional manner. Answer incoming telephone calls, assist customers with their queries, and redirect calls to the appropriate departments where necessary. Handle customer complaints efficiently, ensuring all issues are logged,...

Starlink Installation Technician – Nationwide Work Anywhere • Flexible Are you ready to help install Starlinks across the nation? We’re looking for skilled technicians to join our growing team of Starlink installers. ✨ What You’ll Do * Install Starlink systems at customer locations * Safely mount antenna equipment on rooftops or suitable structures (based on pre-site surveys) * Professionally run and secure cabling from the antenna to the Starlink * Configure and program the Starlink * Test, troubleshoot, and ensure everything is performing perfectly before leaving the site * Deliver excellent customer service and answer customer questions * Complete a handover pack with a description of the work and required photos at the end of each job * Educate customers on using their new Starlink system 🔧 What You Need * Strong understanding of telecom systems and equipment * Experience with fibre splicing & low-voltage cabling * Confidence with hand tools and...

Vibe Recruit is currently recruiting for a Customer Service Coordinator on behalf of our client based in Maidenhead. This is an excellent opportunity for a customer-focused individual looking to join a supportive team within the healthcare sector. Key Responsibilities Provide exceptional customer service to patients and healthcare professionals. Arrange patient deliveries via telephone and email. Respond to patient and stakeholder enquiries, resolving queries efficiently and professionally. Accurately log all patient and healthcare professional communications using the internal database. Manage your daily workload as delegated by the Lead Coordinator. Communicate effectively with internal and external stakeholders via telephone and email. Meet individual and team performance targets. Update and maintain accurate patient records. Process chemist orders and coordinate prescription collections. Provide first-line support with pump troubleshooting and arrange equipment uplifts. Carry...

Customer Service, Complaints Handler required to join our established client on a temp to perm basis asap. Hourly rate is based on a salary of between £26,436 - £30,000. Candidates who prefer a micro-managed environment will not be right for this role. The position is ideal for an individual who is not afraid to ask questions, works to their own initiative, and is confident to get stuck in. Hours of work will be Monday - Friday, 8.00am - 5.00pm. Duties: First point of contact for customer queries Manage customer queries and complaints from initial contact through to resolution Keep customers informed with clear, accurate and timely updates Proactively contact customers to arrange and confirm upcoming appointments Investigate customer concerns by working closely with planners, supervisors and operational teams Identify root causes of complaints and support corrective actions Escalate complex or high-risk issues where appropriate Maintain accurate records using CRM and operational...

Customer Experience Associate Location: Poole Salary: £29,000 - £30,500 Job Type: Full-time, Temporary We're recruiting for a Customer Experience Associate to join a busy customer service team based in Poole. This is a fantastic opportunity for someone who enjoys delivering exceptional customer service, solving problems, and building strong customer relationships in a fast-paced office environment. The Role You'll be the first point of contact for customers, handling a variety of enquiries while ensuring every interaction is professional, efficient, and customer-focused. You'll work closely with internal teams to resolve queries, manage orders, and provide an outstanding customer experience. Key Responsibilities Handle inbound and outbound customer calls and emails. Manage customer enquiries, orders, deliveries, returns, and complaints. Update and maintain accurate customer records within the CRM system. Liaise with internal departments to resolve customer queries....