2 jobs found in Gosport

Customer Experience Team Leader About the Role I'm looking for an experienced and people-focused Customer Experience Team Leader to help me build and develop a high-performing customer service team. This is a fantastic opportunity for someone who is passionate about coaching others, driving service excellence, and creating a positive customer experience at every interaction. In this role, you'll support the day-to-day leadership of a busy customer service team, ensuring customers receive a professional, responsive and compassionate service from their first point of contact. A key part of the position is people leadership. You'll spend a significant amount of your time coaching, mentoring and developing team members through regular one-to-ones, call listening, feedback sessions and structured development plans. You'll also actively manage performance, setting clear expectations and addressing capability or conduct concerns when needed, helping to create a positive, accountable...

Employee Communications & Engagement Manager 📍 Reading (Hybrid - 3 days in the office) 📅 6-Month Contract Are you the person who shapes the narrative, influences senior leaders, and knows exactly how communications will land? We're looking for an experienced Employee Communications & Engagement Manager to lead internal communications and engagement across a dynamic organisation. This is a hands-on role where you'll partner with senior leadership to craft compelling messaging, deliver high-impact employee events, and drive engagement through clear, authentic communication. You'll be responsible for: Developing and delivering internal communications strategies Writing executive and leadership communications Planning and running company-wide events and town halls Leading change communications and employee engagement initiatives Advising senior stakeholders on the best communication approach and channelsWe're looking for someone with exceptional storytelling skills, strong...