4 jobs found in Hebburn

Join Our Team as a Customer Service Advisor in a growing contact centre! Are you passionate about providing outstanding customer service? Do you thrive in a fast-paced environment? If so, we have an exciting opportunity for you to join our client's team as a Customer Service Advisor for a Contact Centre in Gateshead! About the Role: As a Customer Service Advisor, you will be the first point of contact for customers, handling both inbound calls. Your calm and empathetic approach will help guide customers through their inquiries, ensuring they receive the support they need during critical moments. Working Pattern: Full-time position with a 6-week rolling rota. Shifts will be between 8 AM - 8 PM Monday to Friday, and 9 AM - 5:30 PM on weekends (1 Saturday and 1 Sunday every 6 weeks). Remote role - Hub access when needed." Hubs are located in Kirkby, Glasgow and Gateshead Key Responsibilities: Manage incoming calls from customers, addressing their questions and concerns while...

Role Overview A well‑established organisation is seeking a Customer Service Advisor to join its customer support team. This role is ideal for someone who is customer‑focused, highly organised, and confident communicating across multiple channels while delivering a high standard of service. Key Responsibilities Handle customer enquiries via telephone, email, and online systems in a timely and professional manner. Provide accurate information and resolve customer issues efficiently, ensuring a positive customer experience. Log, update, and manage customer records using internal CRM systems. Identify customer needs and escalate complex queries to relevant departments when required. Meet individual and team performance targets, including response times and customer satisfaction metrics. Maintain a high standard of communication, professionalism, and confidentiality at all times. Support continuous improvement by identifying recurring issues and contributing to service enhancements....

DCS Recruitment currently seek an experienced data cabling engineer in Clitheroe on behalf of a national communications contractor. Vacancies: 1 Start Tuesday 21st April 8 hour day shifts Must have experience in data cable and device installation within a commercial or industrial environment e.g. moves, adds, and changes. CAT6 data cabling. The ideal candidate will: Hold a valid ECS - e.g. datacoms, network infrastructure, cabling installer Have their own hand tools, installation and termination tools and drill(s). SDS / impact drivers are beneficial.You will be asked to provide two relevant work references and right to work ID prior to start. Call Melanie on (phone number removed) (option 2) or apply online to receive a call back. DCS Recruitment and all associated companies are committed to creating a working environment where diversity is celebrated and everyone is treated fairly, regardless of gender, gender identity, disability, ethnic origin, religion or belief,...

Customer Service Advisor 📍 Location: HU1 🕒 Hours: Monday to Friday, 8:30am - 5:00pm 💷 Pay Rate: £12.82 per hour We're currently looking for a confident and customer‑focused Customer Service Advisor to join our team at our HU1 location. This is a varied, fast‑paced role that combines customer success support with billing and accounts management. The position is broadly split 50/50 between customer support and billing responsibilities, offering variety and the opportunity to develop a wide skill set. 🔹 Customer Success (Pre & Post Installation) Supporting customers from sign-up through to installation Handling inbound enquiries via phone, email, and live chat Checking installation data with our network providers to check installations go ahead as planned Proactively contacting customers to guide them through their journey Resolving service queries, issues, and general account support Identifying opportunities to improve the customer experience Supporting retention and...