6 jobs found in Hexham

Digital Customer Communications Analyst Location: Newcastle upon Tyne Contract Duration: 6 Months Rate: £170 a day Inside IR35 Umbrella Work Pattern: 37.5 hours per week (Rotational Shift Roster) My client is currently seeking a Digital Customer Communications Analyst to join an industry-leading global business consultancy, supporting a major UK telecom project on-site in Newcastle. In this role, you will be at the heart of daily customer engagement, focusing on non-voice, real-time messaging, and live chat channels. You will work within a collaborative, fast-paced operational team to analyse customer interactions, resolve day-to-day queries, and help drive continuous improvements across digital touchpoints. Key Responsibilities Manage and respond to live chat interactions, web messaging, and digital customer queries with speed, clarity, and accuracy. Investigate lower-complexity customer challenges, identifying underlying causes and delivering effective solutions....

Customer Service Representatives - Call Centre Environment Newcastle £rate per hour dependent on relevant experience Start date: End September Our client based in Newcastle is seeking Customer Service Representatives for a 6 month period working in their Newcastle contact centre servicing a well known high street bank. There is high likelihood of permanent employment after the initial 6 month term. The ideal candidate will be happy to be on the phone and will love talking to people and proactively solving issues. You will enjoy working in a contact centre environment providing excellent customer service to customers and you will have excellent phone etiquette and good verbal, written and interpersonal skills. You will have a good eye for detail, ensuring customer records are kept up to date and are accurate and you will be keen to take responsibility for managing customer information with computer systems. Working hours are on a shift basis and between 8am and 8pm, Monday to...

We have an exciting contract role for a period of 1-2 years as a SC Cleared Network Engineer in Barrow in Furness, Cumbria. The role will be hybrid with a requirement to be on site 2-3 days per week if you have to travel. * Cisco SDA switching - Catalyst centre * Cisco Wi-Fi, Meraki wi-fi * Cisco ISE * Wireless Surveying/wireless leakage surveys- Ekanhau surveying kit * LAN/WAN - Switching & routing, Patching * Patch panel management * Physical racking, cabling, patching - Cabinet upgrades. * ACI, physical switch install, battery replacements. * Firewall skills, ASA's Palo Alto, Meraki - Management, VPN configuration, Access control * F5 Load Balancing (Aqua) * Analogue Telephony, Avaya telephony system, Avaya gateway and frame room management and maintenance. * Catapan/encryptor configuration, management and keying process. * Solarwinds. * Travel to supported sites to remediate network issues, FW's, routers, switches, Catapans. *...

Network Engineer – SC Cleared We are looking for an experienced SC Cleared Network Engineer to join a busy infrastructure and network operations team, supporting critical customer environments. This is a hands-on role requiring a strong background in enterprise networking, wireless technologies, network security, and data centre infrastructure. The successful candidate will be responsible for the installation, maintenance, troubleshooting, and optimisation of complex network environments while travelling to supported sites to resolve incidents and deliver infrastructure upgrades. Key Responsibilities Configure, support and troubleshoot Cisco enterprise networking environments. Deploy and maintain Cisco Wireless and Meraki Wi-Fi solutions. Manage and support Cisco ISE for network access control and authentication. Carry out wireless site surveys and wireless leakage surveys using Ekahau surveying equipment. Support LAN/WAN infrastructure, including switching, routing,...

Job Title: Senior Network Engineer Location: Dudley Centre, Bradford Contract Type: Temporary Hourly Rate: £500.00 Contract Length: 12 months Are you a skilled network engineer looking to take your career to new heights? Do you thrive in dynamic environments and want to make a difference in public services? If so, our client West Yorkshire Police are seeking a Senior Network Engineer to join their dedicated team of network specialists at the Dudley Hill Centre in Bradford! ### What You'll Do: In this exciting role, you will be at the forefront of supporting a range of infrastructure technologies, ensuring reliable connectivity for critical services. Your expertise will be vital in: Supporting Infrastructure: Work on Cisco's Application Centric Infrastructure (ACI), Nexus and Catalyst switches, ASA and Firepower firewalls, Wireless LAN Controllers (WLC), and Access Points (APs). Wi-Fi Projects: Lead initiatives involving Cisco 9800 Wireless LAN Controllers, APs, guest access, and...

Our client is looking for a friendly and professional Customer Support Advisor to join their growing team. This is an excellent opportunity for someone with experience in a customer contact or telephone-based customer service environment who enjoys helping people, solving problems and delivering an exceptional customer experience. Full training will be provided, so previous industry experience is not essential. The Role You'll be the first point of contact for customers, providing advice and support over the telephone, understanding individual needs and helping to identify the most appropriate solutions. Alongside delivering outstanding customer service, you'll maintain accurate records, complete administrative tasks and work towards agreed performance targets. Key Responsibilities * Handle inbound and outbound customer calls. * Provide professional, tailored advice and support. * Build rapport and deliver an excellent customer experience. * Accurately update...