Mar 27, 2026
Job Title: Customer Service Advisor
Location: Ealing, West London (hybrid working - 2/3 days week in office)
Hourly rate £19.46 PAYE / £25.84 Umbrella
Contract Length: 3-month contract (possibility of extension)
Working Pattern: Full Time, Monday - Friday, 35 hours
ASAP Start
About the Role
As a Customer Services Advisor, you'll be one of the first points of contact for residents, providing clear, accurate and supportive advice across a range of council services. Working via phone, email, social media and occasionally face-to-face, you'll help customers find solutions, navigate online services, and access information quickly and effectively.
You'll use your excellent communication skills, problem‑solving abilities and empathy to deliver a professional and friendly service, even when conversations become challenging. This is a role where no two days are the same, and your work truly makes a difference.
Key Responsibilities
Provide high-quality information and advice across...
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Ealing, London
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