5 jobs found in South Shields

Join Our Team as a Customer Service Advisor in a growing contact centre! Are you passionate about providing outstanding customer service? Do you thrive in a fast-paced environment? If so, we have an exciting opportunity for you to join our client's team as a Customer Service Advisor for a Contact Centre in Gateshead! About the Role: As a Customer Service Advisor, you will be the first point of contact for customers, handling both inbound calls. Your calm and empathetic approach will help guide customers through their inquiries, ensuring they receive the support they need during critical moments. Working Pattern: Full-time position with a 6-week rolling rota. Shifts will be between 8 AM - 8 PM Monday to Friday, and 9 AM - 5:30 PM on weekends (1 Saturday and 1 Sunday every 6 weeks). Remote role - Hub access when needed." Hubs are located in Kirkby, Glasgow and Gateshead Key Responsibilities: Manage incoming calls from customers, addressing their questions and concerns while...

Role Overview A well‑established organisation is seeking a Customer Service Advisor to join its customer support team. This role is ideal for someone who is customer‑focused, highly organised, and confident communicating across multiple channels while delivering a high standard of service. Key Responsibilities Handle customer enquiries via telephone, email, and online systems in a timely and professional manner. Provide accurate information and resolve customer issues efficiently, ensuring a positive customer experience. Log, update, and manage customer records using internal CRM systems. Identify customer needs and escalate complex queries to relevant departments when required. Meet individual and team performance targets, including response times and customer satisfaction metrics. Maintain a high standard of communication, professionalism, and confidentiality at all times. Support continuous improvement by identifying recurring issues and contributing to service enhancements....

Network Engineer (Data Network Services) – Contract Location: Leeds (Hybrid) Rate: £375 – £450 per day inside IR35 Contract Length: 6 months Start Date: ASAP Working Pattern: Hybrid (some travel and occasional weekend support may be required) Overview Our client is seeking experienced Network Engineers to join their Network Service Data Team, providing day‑to‑day support for incidents and change requests across a large, enterprise‑scale environment. This role is ideal for engineers who enjoy working across the full lifecycle of network services—from design and implementation through to live transition and operational support—while applying modern engineering principles to deliver secure, resilient and scalable infrastructure. Key Responsibilities * Installation, configuration, and support of Production, Non‑Production, and Disaster Recovery network infrastructures * Support and resolution of incidents and delivery of network change requests * Design, documentation, and...

Customer Service Advisor 📍 Location: HU1 🕒 Hours: Monday to Friday, 8:30am - 5:00pm 💷 Pay Rate: £12.82 per hour We're currently looking for a confident and customer‑focused Customer Service Advisor to join our team at our HU1 location. This is a varied, fast‑paced role that combines customer success support with billing and accounts management. The position is broadly split 50/50 between customer support and billing responsibilities, offering variety and the opportunity to develop a wide skill set. 🔹 Customer Success (Pre & Post Installation) Supporting customers from sign-up through to installation Handling inbound enquiries via phone, email, and live chat Checking installation data with our network providers to check installations go ahead as planned Proactively contacting customers to guide them through their journey Resolving service queries, issues, and general account support Identifying opportunities to improve the customer experience Supporting retention and...

Customer Service Administrator - HU2 Hours: Monday to Friday, 8am-5pm Pay Rate: £13.59 per hour Type: ON-GOING Location: HU2 About the Role: We're looking for a Customer Service Administrator to join a busy team handling customer consumable orders. You'll communicate with both new and existing customers via phone and email, ensuring every enquiry is handled efficiently, accurately, and with a supportive approach. What You'll Be Doing: Responding to customer calls and emails regarding consumable orders Identifying the purpose of each contact and providing the best possible resolution Logging and documenting every interaction in the internal system Giving clear, precise information while maintaining an empathetic and professional manner Ensuring all work complies with regulatory requirements and Standard Operating Procedures (SOPs) Delivering an excellent customer experienceWhat We're Looking For: Confident communicator (phone & email) Strong attention to detail Ability...