2 jobs found in Southampton

Employee Communications & Engagement Manager 📍 Reading (Hybrid - 3 days in the office) 📅 6-Month Contract Are you the person who shapes the narrative, influences senior leaders, and knows exactly how communications will land? We're looking for an experienced Employee Communications & Engagement Manager to lead internal communications and engagement across a dynamic organisation. This is a hands-on role where you'll partner with senior leadership to craft compelling messaging, deliver high-impact employee events, and drive engagement through clear, authentic communication. You'll be responsible for: Developing and delivering internal communications strategies Writing executive and leadership communications Planning and running company-wide events and town halls Leading change communications and employee engagement initiatives Advising senior stakeholders on the best communication approach and channelsWe're looking for someone with exceptional storytelling skills, strong...

Customer Experience Team Leader About the Role I'm looking for an experienced and people-focused Customer Experience Team Leader to help me build and develop a high-performing customer service team. This is a fantastic opportunity for someone who is passionate about coaching others, driving service excellence, and creating a positive customer experience at every interaction. In this role, you'll support the day-to-day leadership of a busy customer service team, ensuring customers receive a professional, responsive and compassionate service from their first point of contact. A key part of the position is people leadership. You'll spend a significant amount of your time coaching, mentoring and developing team members through regular one-to-ones, call listening, feedback sessions and structured development plans. You'll also actively manage performance, setting clear expectations and addressing capability or conduct concerns when needed, helping to create a positive, accountable...